Small print

• Family pass:
• Family pass voucher is valid from Wed 1 May 2019 until Fri 31 May 2019, valid 7 days 10am - 5pm, (last entry 1 hour prior to closing); subject to availability.
• Advance booking not required.
• Multiple purchases permitted.
• Voucher permits entry for two adults and two children on one day.
• Suitable for all ages; children are classed as ages 3 – 15 and children ages 2 and under go free.
• Seal, Meerkat and Penguin feeding:
• Seal feeding voucher is valid until Sun 22 Dec 2019, 7 days, 10.30am only; subject to availability.
• Meerkat feeding voucher is valid until Sun 22 Dec 2019, 7 days, 1.30pm and 4.30pm; subject to availability.
• Penguin feeding voucher is valid until Sun 22 Dec 2019, 7 days, 4pm only; subject to availability.
• Advance booking required. Voucher must be booked by Fri 1 Nov 2019 (we don’t want you to miss out!)
• You risk forfeiting your voucher if you cancel within 24 hours of your booking.
• Vouchers permit two people to one feeding session and aquarium entry each.
• Members should arrive 10 mins before the booked time so you can meet the keeper at the enclosure to receive your introduction to the animals.
• Feeding experience lasts approx. 30 mins.
• Full length trousers must be worn and closed toed shoes. Seals and penguins are outside, please dress appropriately for the weather.
• Gloves are provided but the meerkats eat insects and the seals and penguins eat fish that you will be handling.
• The meerkat enclosure has soft sand underfoot and involves stepping over rocks; members must be able bodied and sturdy on their feet.
• Suitable for ages 8+.
• All visitors enter into our enclosures at their own risk. There is a chance you may get bitten.
• General:
• No wheelchair access available due to ongoing construction work.
• The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
• The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment. 
• Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
• Voucher is not exchangeable for cash or valid with any other offers.
• Images used for illustrative purposes only.