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HI,
Is the pool and jacuzzi open during the covid? and if so what measures are taken.
Thanks
Frank, 10:15, 23/11/20
Hi Frank,
Thanks for getting in touch!
To discuss use of the pool and jacuzzi, and for information about their Covid-19 measures, please contact Atholl Palace Hotel directly on 01796 472 400 and they'll be happy to advise.
I hope this helps.
Courtney, itison Customer Support, 10:34, 23/11/20
Hi I noticed this deal says no kids? I wish to buy for my sister and her husband but they have a 4 month old baby that they would be bringing. Can i still book this? Surely that is different from older kids? Thanks
victoria, 10:52, 24/11/20
Hi Victoria,
Thanks for getting in touch.
I'm afraid children of all ages aren't permitted with this deal.
I hope this helps answer your question though.
Jen, itison Customer Support, 11:25, 24/11/20
Costs 169 for 1 or 2 nights , is this depending on choice of room and time of booking
15:54, 24/11/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know the voucher options for this deal are priced as below:
- Standard Room overnight stay valid Sunday to Thursday: £169
- Standard Room 2-night stay valid Sunday to Thursday: £318
- Valley view room overnight stay valid Sunday to Thursday: £199
- Valley view room 2-night stay valid Sunday to Thursday: £348
- Standard Room overnight stay valid Fridays and Saturdays: £189
- Standard Room 2-night stay valid Fridays and Saturdays: £358
- Valley view room overnight stay valid Fridays and Saturdays: £219
- Valley view room 2-night stay valid Fridays and Saturdays: £388
You'll be able to select which voucher option you'd prefer at check-out.
I hope this helps!
Wallis, itison Customer Support, 17:16, 24/11/20
If government travel restrictions are in place during the voucher period will we be able to get a refund?
Kay, 16:03, 25/11/20
Hi Kay,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
I hope this helps!
Gillian, itison Customer Support, 16:28, 25/11/20
Hi there
I'm a bit confused about the Valid from dates one states excludes Fri-Sat the other excludes Sun-Thur.
Can you clarify?
Many thanks
Audrey
22:15, 01/12/20
Hi Audrey,
Thanks for getting in touch.
I can confirm there are two options for this deal; Sunday - Thursday or Friday - Saturday.
Valid Sunday - Thursday option:
Voucher is valid from Sun 3 Jan 2021 until Thur 29 Apr 2021, Sun - Thur; subject to availability. Excludes Fri - Sat.
Valid Friday - Saturday option:
Voucher is valid from Sat 2 Jan 2021 until Fri 30 Apr 2021, Fri - Sat; subject to availability. Excludes Sun - Thur.
I hope this clears things up!
Courtney, itison Customer Support, 10:26, 02/12/20
Hi,
Does this deal include access to leisure facilities as it previously has?
Thanks.
18:44, 03/12/20
Hi there,
Thanks for getting in touch!
Our vouchers are for an overnight or 2-night stay with Prosecco, complimentary chocolates & savoury snacks, 3-course dinner and breakfast only, but you're welcome to contact Atholl Palace Hotel directly on 01796 472 400 to discuss the possibility and cost of adding leisure access to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:13, 04/12/20
Hi if I purchase this voucher&book, but are unable to attend due to another covid lockdown restriction placed will we be able to move the booking date??
Nicola, 21:06, 12/12/20
Hi Nicola,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:10, 14/12/20
what is it mean by valid for 7 days? is that mean have to be used within the first 7 days after we purchase the voucher?
Silvia, 15:48, 16/12/20
Hi Silvia,
Thanks for getting in touch!
I can confirm this voucher can be used any day of the week instead of only on selected days.
This voucher can be used until the expiry date of the 29th April 2021.
I hope this helps!
Jen, itison Customer Support, 16:21, 16/12/20