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Hi,
I want to book this as a gift and they have a dog, will this be ok?
Many thanks
08:04, 14/12/20
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though
Wallis, itison Customer Support, 10:19, 14/12/20
Hi, what happens if the hotel does not re-open after lockdown until after the end of March which is the voucher expiry date?
Deborah, 10:24, 14/01/21
Hi Deborah,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 11:35, 14/01/21
Hi I was given a voucher as a gift for lumley castle which states it must be booked by 26th February and used by 31st March. As under current restrictions this is not possible are they extending the date on this deal? If so do we need new voucher? Many thanks diane
12:22, 02/02/21
Hi Diane,
Thanks for getting in touch.
Please email support@itison.com with your query and voucher code, and we'll be happy to look into this for you.
I hope this helps in the meantime.
Courtney, itison Customer Support, 13:00, 02/02/21