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Hi there
Please confirm that I can book this for myself to use. And that there will be no additional single room use supplements. Ta ?
Tracy, 16:59, 07/10/22
Hi Tracy,
Thanks for getting in touch!
Whilst most of our vouchers are for two people, you're welcome to contact Macdonald Forest Hills Hotel & Spa directly to discuss the possibility of using this voucher for single occupancy and they'll be happy to advise.
Just keep in mind that no further discount can be applied.
I hope this helps!
Caitlin, itison Customer Support, 09:50, 08/10/22
Who do I add an extra night with the hotel direct or you
Ellen, 18:17, 12/01/23
Hi Ellen,
Thanks for getting in touch!
You're welcome to contact Macdonald Forest Hills Hotel & Spa directly to discuss the cost and possibility of adding an extra night and they'll be happy to advise.
I hope this helps!
Lucy, itison Customer Support, 09:21, 13/01/23
Can it be 2 adults and one child aged 2 ?
Darren, 22:08, 12/01/23
Hi Darren,
Thanks for getting in touch!
I'm happy to let you know a maximum of 2 children are permitted; up to 12yrs stay free of charge inc breakfast. Dinner is charged as taken; payable directly.
I hope this helps!
Lucy, itison Customer Support, 09:30, 13/01/23
Hi is there availablty for Saturday 28th January.
Kamla, 23:33, 25/01/23
Hi Kamla,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Lucy, itison Customer Support, 08:23, 26/01/23
Hi,
If we book a date and then have to cancel are we able to use the voucher a different time? The reason we ask is a family member is suffering from cancer and does not have long, so we might have to cancel at short notice, however we are keen to get away for a night.
Can you let us know what your policy is?
Don’t want to book and then be caught out.
Best regards,
Nat
Nat, 15:46, 31/01/23
Hi Nat,
Thanks for getting in touch!
I can confirm the Macdonald Forest Hills have a cancellation policy, which states, you risk forfeiting your voucher if you cancel within 48 hours of your booking. If you cancel out with this period, you'll be able to re-book your voucher within the validity period.
I hope this helps!
Lucy, itison Customer Support, 07:57, 01/02/23
Please will you let me know a start and finish date for this deal.
Mary
Mary, 14:19, 11/02/23
Hi Mary,
Thanks for getting in touch!
I can confirm the Sunday-Thursday option is valid until Thursday 30th March 2023 and the Friday/Saturday option is valid until Friday 31st March 2023, subject to availability.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 14:52, 11/02/23
We are looking at booking an over night for four at Forest Hills hotel with you, please can you clarify the offer,
Bed and breakfast £109 understood
Bed, breakfast & dinner supplement £149.00
Please can you explain what additional benefits come with this offer.
Mary
Mary, 14:50, 12/02/23
Hi Mary,
Thanks for getting in touch!
I'm happy to let you know this deal is for an overnight stay with a bottle of wine leisure access & breakfast.
I hope this helps!
Hannah, itison Customer Support, 15:11, 12/02/23