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The small print says that the voucher is non refundable once booked with Malmaison but what happens if the Covid restrictions change once a date is booked and we cannot travel? Will the voucher be extended?
08:18, 15/11/20
Hi there,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Malmaison Dundee directly on 01382 339715 and they'll be happy to discuss.
I hope this helps.
Courtney, itison Customer Support, 08:50, 16/11/20
Are there weekend supplement charges
21:11, 16/11/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know a supplementary charge of £15 is required for Friday stays and £30 for Saturday stays; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 08:38, 17/11/20
Hi im interested in booking this but hesitant due to the travel conditions.
If there is a travel ban for leisure will the voucher date be extended to stay at the hotel or a refund given?
Many thanks
Suzanne
Suzanne, 10:40, 19/02/21
Hi Suzanne,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Courtney, itison Customer Support, 11:33, 19/02/21