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hi there, options 2-5 on this deal say valid Monday to Saturday but when you click on the link to purchase the deals, options 2-5 state that they are valid 7 days a week - can you please clarify as we were looking to but this deal but due to work/child commitments, we are only able to go away on a Sunday night
Gillian, 14:35, 09/09/19
Hi Gillian,
Thanks for getting in touch!
I'm really sorry for the confusion here, but I can confirm Option 2 is valid to use Mon - Sat; subject to availability.
Options 3 - 5 are valid to use 7 days a week; subject to availability.
I hope this answers your question!
Courtney, itison Customer Support, 15:54, 11/09/19
I am trying to book option 2 do you accept debit cards
Elaine, 10:41, 30/09/19
Hi Elaine,
Thanks for getting in touch.
I’m happy to let you know we accept debit cards.
I hope this helps!
Rachael, itison Customer Support, 10:47, 30/09/19
Hi, if I buy this deal, is the booking made through itison, or do I have to independently go and book with the hotel, then apply this offer?
Thanks in advance
00:04, 18/09/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher by following the link on the How To Book section.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:11, 18/09/19
Hi,
Thanks for your reply. I understand that I can check availability and book immediately after buying the voucher. I would like to know if this ‘link’ is just to the hotels own website. I.e if my preferred dates aren’t available through the hotels own booking site, will it be any different through this ‘link’?
Thanks in advance!
10:15, 18/09/19
Hi there,
Thanks for getting back in touch.
I'm happy to confirm the booking link is for the Norton House Hotel, but is specific to itison bookings, so the availability may differ from their direct booking link.
I hope this helps!
Wallis, itison Customer Support, 10:49, 18/09/19
Hi
I’m looking to make a booking for Saturday 28/9
And want to confirm availability before I purchase
Thanks
Margaret, 14:13, 26/09/19
Hi Margaret,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 14:20, 26/09/19
Hi I would love to purchase these vouchers but there are 5 of us that need to use it.so can I buy one of the vouchers and update it to a junior suite and have three of us stay in that suite? Also we need to be able to stay over on the Sunday 17th November for one night and have dinner on the Sunday evening, please let me know if this is available on this date and if so what vouchers would you recommend d I buy? Thanks
margaret, 22:22, 14/10/19
Hi Margaret,
Thanks for getting in touch!
You're welcome to contact Norton House Hotel & Spa directly to discuss the possibility and extra cost of a third person staying.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:11, 15/10/19