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Can you please provide Sat night dates in November or February with availability for 3 twin rooms as trying to get a group together and cannot find calendar on your website that Castle Tulloch receptionist mentions.
Morag, 10:14, 19/08/21
Hi Morag,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your vouchers.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 11:06, 19/08/21
Do you have a ground floor room with disabled access or a lift?
Susan, 08:00, 22/08/21
Hi Susan,
Thanks for getting in touch!
To check their availability for a suitable room before buying a voucher, please contact Tulloch Castle Hotel directly on 01349 861325 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:29, 23/08/21
Hello, I would like to get this deal for me & my two kids - aged 11 and 8, and to bring the dog. I don’t see the option to grade when I try to buy the deal. Can you help, please? Thanks.
Lauren, 21:46, 29/09/21
Hi Lauren,
Thanks for getting in touch!
I can confirm a max of 2 children are permitted; family room supplement of £25 per room per night is required. Children ages 12 and under stay free of charge on BB basis and paying for all other meals as taken when sharing with 2 adults in a family room; payable directly to the hotel.
A max of 2 dogs are also permitted at supplementary charge of £10 per dog, per night; payable directly to hotel. Please note dogs are not permitted in the restaurant or bar areas.
To check their availability for a suitable room before buying a voucher, please contact Tulloch Castle Hotel directly on 01349 861325 and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 09:23, 30/09/21
Hi, I booked for Tulloch castle in dingwall today ,i did all that the website requested, but i have not recieved any conformation from you, please can you sort this for me. thankyou from Graham
Graham, 14:54, 05/10/21
Hi Graham,
Thanks for getting in touch, although I’m sorry you can’t find your order.
I’m having some trouble tracking it down myself, so to help me search more thoroughly I’d appreciate if you could email us at support@itison.com with the following details:
- any other email addresses you have.
- the full name on your payment card.
- the last 4 digits of your payment card.
- the first line of your billing address.
- the value of your order and the date the payment was debited.
Thanks in advance, and I look forward to hearing from you!
Wallis, itison Customer Support, 15:31, 05/10/21
We note that dogs are not allowed in the bar or restaurant which is perfectly acceptable. Which areas of the hotel are well behaved dogs allowed?
Thank you.
02:23, 12/11/21
Hi there,
Thanks for getting in touch!
To discuss where the dogs are allowed in communal areas, please contact Tulloch Castle Hotel directly by calling 01349 861325 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 10:59, 12/11/21