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5* Sheraton Grand Hotel & Spa, Edinburgh

1 Festival Square, EH3 9SR

SOLD OUT

5* Sheraton Grand Hotel & Spa, Edinburgh

£179

usually £313.00
save 43%
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Luxury overnight for 2 with cocktails & an antipasti platter at the 5* Sheraton Grand Hotel & Spa, with views of Edinburgh Castle; soak up the atmosphere in One Square Bar & Terrace, head out to bars & restaurants on George St or go shopping on Princes St

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If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.

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Questions and answers

Does this include spa access? Thanks

07:01, 15/06/21

Hi there,

Thanks for getting in touch!

Our vouchers are for an overnight stay with cocktails and an antipasti platter to share plus breakfast, but you're welcome to contact Sheraton Grand Hotel & Spa directly to discuss the possibility and cost of adding spa access to your booking and they'll be happy to advise.

Please note One Square restaurant and the leisure club including spa, pool and gym are currently closed

I hope this helps!

Wallis, itison Customer Support, 08:45, 15/06/21

Can I reattach my booking

16:04, 15/06/21

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Do you know when the spa and swimming pool will open as don’t want to book if can’t use facilities, thanks x

penny, 07:05, 15/06/21

Hi Penny,

Thanks for getting in touch!

To check when the spa facilities will reopen before buying a voucher, please contact Sheraton Grand Hotel & Spa directly and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 08:44, 15/06/21

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It states children under 11 can go free of charge, will extra beds be out in the room?

Gail, 07:15, 15/06/21

Hi Gail,

Thanks for getting in touch!

To check room options available before buying a voucher, please contact Sheraton Grand Hotel & Spa directly and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 08:44, 15/06/21

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Can you check availability before you purchase a voucher? I only have 2 nights we can stay over!

maria, 08:09, 15/06/21

Hi Maria,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 08:43, 15/06/21

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Do you know when the spa and pool will be open? Wouldn’t like to book and not get the use of them. Thanks.

08:45, 15/06/21

Hi there,

Thanks for getting in touch!

To check when the spa facilities will reopen before buying a voucher, please contact Sheraton Grand Hotel & Spa directly and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 09:06, 15/06/21

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Can I check hotel availability before booking?

Laura, 09:54, 15/06/21

Hi Laura,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Rachael, itison Customer Support, 10:09, 15/06/21

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Hiya,
I want to buy this but I need to make sure I can get a specific date. It's Thursday July 1. How do you book, through the Sheraton website? I've called their reservations and they don't seem to know about the offer.
Many thanks
Sarah

Sarah, 10:32, 15/06/21

Hi Sarah,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Rachael, itison Customer Support, 11:08, 15/06/21

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Hello there,

I have booked this deal today. It says in the small print 2 children permitted up to age of 11 free. Im wondering can 2 children be permitted with 2 adults for this deal?
Basically wondering if I can bring along my two children. Any advice would me much appreciated.

Kind regards
Lisa Mclelland

Lisa, 12:55, 15/06/21

Hi Lisa,

Thanks for getting in touch!

I can confirm a maximum of 2 children are permitted. 0-11yrs go free. 12+ require an extra bed for a supplement of £50 per night; payable direct.

However, to discuss this further please contact Sheraton Grand Hotel & Spa directly and they'll be happy to advise.

I hope this helps!

Jen, itison Customer Support, 13:38, 15/06/21

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How do ypu book and what if you buy voucher and can’t get suitable date

13:48, 15/06/21

Hi there,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Jen, itison Customer Support, 14:01, 15/06/21

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Hi there it states that its online bookings only? How do I do this? Do I book direct through sheraton website online? Then quote the it is on? Or how do i book this? Thanks.

Kirsty, 14:55, 15/06/21

Hi Kirsty,

Thanks for getting in touch!

Once you've bought this deal you'll receive a unique voucher with full instructions on how to make your booking online.

I hope this helps!

Courtney, itison Customer Support, 15:05, 15/06/21

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How can I see what dates are available before buying the voucher as only want to book if a specific date for a birthday celebration is available?

15:22, 15/06/21

Hi there,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Jen, itison Customer Support, 16:03, 15/06/21

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Hi there. If I use my voucher for booking could I rearrange if I had to

16:03, 15/06/21

Hi there,

Thanks for getting in touch!

You risk forfeiting your voucher if you cancel within 48 hours of your booking, which means bookings can't be changed within this time.

If you have an upcoming booking which you'd like to rearrange please email support@itison.com with "Urgent booking" as the Subject, and our team will do their best to lend a hand.

I hope this helps!

Courtney, itison Customer Support, 16:33, 15/06/21

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Can I rearrange my booking

16:06, 15/06/21

Hi there,

Thanks for getting in touch!

You risk forfeiting your voucher if you cancel within 48 hours of your booking, which means bookings can't be changed within this time.

If you have an upcoming booking which you'd like to rearrange please email support@itison.com with "Urgent booking" as the Subject, and our team will do their best to lend a hand.

I hope this helps!

Courtney, itison Customer Support, 16:33, 15/06/21

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Hi there is there parking and if not, where is there to park and what are the costs. Thankyou

17:23, 15/06/21

Hi there,

Thanks for getting in touch!

I can confirm on-site parking is available for a fee of £5 per hour or £15 per day; please discuss directly with the hotel.

I hope this helps!

Rachael, itison Customer Support, 17:28, 15/06/21

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Hi I have tried twice to complete my order and I can’t !

Janet, 17:24, 15/06/21

Hi Janet,

Thanks for getting in touch, although I’m really sorry you’re having trouble placing your order.

I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. However, we do sometimes find the problem isn't actually down to your bank and it's instead a compatibility issue with your current browser or device.

If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful:

https://www.itison.com/Glasgow/deals/5-sheraton-grand-hotel-spa-edinburgh

I hope this helps.

Rachael, itison Customer Support, 17:27, 15/06/21

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hello,
it states that you get a cocktail and a antipasti platter to share at the One Square bar, but then in the small print it states this is closed, so where do you get this part of the offer ?

colin, 08:00, 16/06/21

Hi Colin,

Thanks for getting in touch!

While One Square restaurant is closed, I can confirm you'll be able to enjoy a cocktail each and antipasti platter to share in the One Square Bar & Terrace.

I hope this helps!

Courtney, itison Customer Support, 10:16, 16/06/21

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Hi there, It is my anniversary on the 30th July and I want to make sure this is available before I buy voucher, thanks.

Charlie, 09:35, 16/06/21

Hi Charlie,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Jen, itison Customer Support, 09:45, 16/06/21

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Can this voucher be used over the weekend?

12:40, 16/06/21

Hi there,

Thanks for getting in touch.

I can confirm this voucher is valid from Mon 14 Jun 2021 until Fri 30 Jul 2021, Sun - Fri; subject to availability and possible changes or restrictions to opening times based on Covid guidelines. Excludes Saturdays.

I hope this answers your query.

Rachael, itison Customer Support, 13:08, 16/06/21

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Can children use the spa?

17:51, 16/06/21

Hi there,

Thanks for getting in touch!

To check if children can use the spa facilities before buying a voucher, please contact Sheraton Grand Hotel & Spa directly and they'll be happy to discuss.

Please note the leisure club including spa, pool and gym are currently closed.

I hope this helps!

Wallis, itison Customer Support, 07:59, 17/06/21

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Weekend available?

George, 10:15, 17/06/21

Hi George,

Thanks for getting in touch!

I can confirm this deal is valid to use Sunday - Friday; subject to availability. This means Saturdays are excluded.

I hope this answers your question!

Courtney, itison Customer Support, 10:39, 17/06/21

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Does include access to the spa?

George, 10:17, 17/06/21

Hi George,

Thanks for getting in touch!

Please note One Square restaurant and the leisure club including spa, pool and gym are currently closed

I hope this helps!

Courtney, itison Customer Support, 16:40, 17/06/21

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Hi,

Can you book this deal to go and stay at the hotel for 2 nights in a row rather than just one?

Thanks

11:46, 17/06/21

Hi there,

Thanks for getting in touch!

I can confirm multiple vouchers can be purchased and used on consecutive nights; subject to availability.

I hope this helps!

Jen, itison Customer Support, 12:41, 17/06/21

Please sign up or sign in to ask a question.

Can we pay a supplement to stay on a Saturday?

Linda, 23:25, 19/06/21

Hi Linda,

Thanks for getting in touch!

I'm afraid this voucher does exclude all Saturdays.

I hope this answers your question though!

Gillian, itison Customer Support, 09:31, 21/06/21

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Are there any rooms for 3 adults?
Thank you

Carol, 08:25, 21/06/21

Hi Carol,

Thanks for getting in touch!

Our vouchers are for two people only, but you're welcome to contact Sheraton Grand Hotel & Spa directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.

I hope this helps!

Wallis, itison Customer Support, 09:38, 21/06/21

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Can you confirm when the spa and pool will be open again??

20:33, 23/06/21

Hi there,

Thanks for getting in touch!

For information about when their spa and pool will re-open, please contact Sheraton Grand Hotel & Spa directly and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 09:01, 24/06/21

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Is the hotel available to book for tonight ?

Linda, 12:28, 08/07/21

Hi Linda,

Thanks for getting in touch!

I'm afraid there sadly isn't availability for itison vouchers to be used tonight.

I hope this answers your question, though.

Courtney, itison Customer Support, 12:32, 08/07/21

Ok thanks you ,
Do you know if it is available tomorrow ?

Linda, 12:34, 08/07/21

Hi Linda,

Thanks for getting back in touch!

I'm happy to let you know we currently have availability for tomorrow evening.

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 12:45, 08/07/21

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Hi, do you have an email address for this hotel please?

Niall, 14:05, 14/07/21

Hi there,

Thanks for getting in touch!

You should be able to find contact details on the hotel's direct site - https://www.marriott.co.uk/hotels/travel/edisi-sheraton-grand-hotel-and-spa-edinburgh/.

If you're looking to check availability, you'll be able to do this and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Courtney, itison Customer Support, 14:30, 14/07/21

Please sign up or sign in to ask a question.

Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

Voucher is valid from Mon 14 Jun 2021 until Fri 30 Jul 2021, Sun - Fri; subject to availability and possible changes or restrictions to opening times based on Covid guidelines.

Excludes Saturdays.

Voucher must be booked by Fri 23 Jul 2021 (we don’t want you to miss out!).

Online bookings only.

You risk forfeiting your voucher if you cancel within 48 hours of your booking.

Multiple voucher purchases permitted.

Multiple vouchers can be used on consecutive nights; subject to availability.

Check-in 3pm, check-out 12noon.

Option 1: Stay in a double or twin classic room.

Option 2: Stay in a Castle view room.

Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.

Vegetarian options are available. Different dietary requirements can be catered for. Please advise hotel when booking.

Cocktail can be substituted for a non-alcoholic option

On-site parking is available for a fee of £5 per hour or £15 per day; please discuss direct.

Please note One Square restaurant and the leisure club including spa, pool and gym are currently closed.

Max of 2 children permitted. 0-11yrs go free. 12+ require an extra bed for a supplement of £50 per night; payable direct. Cots can be provided, please discuss direct. Please note only 1 extra bed or cot can be accommodated per room.

No pets permitted.

Wheelchair access available.

Advanced booking required or risk forfeiting your voucher.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

You can use your paperless voucher from your itison account on any mobile device. Printed vouchers are also accepted.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

Sheraton Grand Hotel & Spa
1 Festival Square,
EH3 9SR
Get directions

5* Sheraton Grand Hotel & Spa, Edinburgh

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Luxury overnight for 2 with cocktails & an antipasti platter at the 5* Sheraton Grand Hotel & Spa, with views of Edinburgh Castle; soak up the atmosphere in One Square Bar & Terrace, head out to bars & restaurants on George St or go shopping on Princes St

Ask us a question

Questions and answers

Do you have a question about a different deal?

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