International Passenger Terminal, Royal Quays, North Shields, NE29 6EE
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Can you take children to this?, I’m looking to book it for me, my 5yr old and my mum X
Emma, 18:13, 03/12/19
Hi Emma,
Thanks for getting in touch!
I'm happy to let you know children are permitted; children 0-3 years old travel free on the basis they share a bed. Max. of 1 infant per cabin, per booking.
I hope this helps!
Courtney, itison Customer Support, 09:17, 04/12/19
What dates can I go , I’d like to buy this as an xmas present and not sure of dates for nxt year .
23:50, 03/12/19
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Thursday 30th April 2020, 7 days a week, subject to availability and some supplements which are listed in the small print.
I hope this helps!
Gillian, itison Customer Support, 09:23, 04/12/19
Hi looking to buy this but have date in mind how would I find out if the date are available x
16:29, 05/12/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 16:32, 05/12/19
How do I book this I’ve purchased through here
10:37, 06/12/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 11:09, 06/12/19
Is there any parking at the terminal
Paul, 19:27, 08/12/19
Hi Paul,
Thanks for getting in touch!
For more information about parking at the terminal, just head to https://www.dfds.com/en-gb/passenger-ferries/passenger-information/terminals.
I hope this helps!
Gillian, itison Customer Support, 08:54, 09/12/19
What cabin is it for 2, outside?
Can we buy as a gift?
22:11, 09/12/19
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be purchased to give as a gift, and you can print it or send it by email once purchased.
For more information on cabin availability before purchasing a voucher, you're welcome to contact DFDS directly and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:31, 10/12/19
Hello, I was wondering if a passport is required for this? Or is valid ID accepted? Thanks, Megan.
Megan, 20:35, 15/12/19
Hi Megan,
Thanks for getting in touch!
You do need a passport to travel.
I hope this helps!
Gillian, itison Customer Support, 09:44, 16/12/19
Hello can you tell me when this deal is on til please?
Linda, 10:13, 16/12/19
Hi Linda,
Thanks for getting in touch!
I can confirm this voucher is valid from Sun 1 Dec 2019 until Thur 30 Apr 2020, valid 7 days a week; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 11:14, 16/12/19
Hi
Is there reasonable parking in the area?
Thank you
20:53, 17/12/19
Hi there,
Thanks for getting in touch!
I can confirm there is charged parking available at the ferry terminal which is payable to Port of Tyne.
I hope this helps!
Jen, itison Customer Support, 10:03, 18/12/19
Hi, is it possible to upgrade after purchasing ?
09:52, 22/12/19
Hi there,
Thanks for getting in touch!
You're welcome to contact DFDS directly to discuss the possibility and cost of upgrading your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 10:21, 22/12/19
Hi are you sailing on Saturday the 11th of January and is there space still as I’m looking to take my girlfriend away?
Do the ferries leave every day or what happens?
Thanks again Chris.
10:53, 27/12/19
Hi Chris,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 11:27, 27/12/19
Hi can I get this offer but have a day and night in Amsterdam then get the ferry home Instead of only having couple hours in Amsterdam??
Steven, 05:26, 29/12/19
Hi Steven,
Thanks for getting in touch!
You're welcome to contact DFDS directly to discuss the possibility and cost of upgrading your booking and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 09:42, 29/12/19
Would it be possible to book my own hotel and spend the night in Amsterdam rather then come back on the same day.
Steven, 05:27, 29/12/19
Hi Steven,
Thanks for getting in touch!
You're welcome to contact DFDS directly to discuss the possibility and cost of upgrading your booking and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 09:42, 29/12/19
Hi,
If I travel out on Friday and return on Saturday would I pay both the £20 and £30 supplementary charge?
Eilidh, 10:32, 29/12/19
Hi Eilidh,
Thanks for getting in touch.
I can confirm the Friday and Saturday supplements are charged per night.
I hope this helps!
Courtney, itison Customer Support, 16:41, 29/12/19
Hi
Is the 6th March available? For 4?
Karen
Karen, 08:50, 30/12/19
Hi Karen,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:14, 30/12/19
Can you tell me if there’s sailing on Friday 10/04 and if there’s availability
Ian, 10:24, 01/01/20
Hi Ian,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:22, 03/01/20
Hi
I am looking at the price for 4 with dinner breakfast one way, could you please confirm the total price as uncertain f you go into qty..? The wording isn't quite clear, appreciated
Bryan, 16:04, 03/01/20
Hi Bryan,
Thanks for getting in touch!
I can confirm voucher option 6 is valid for four people and is £210 for a 2-night mini-cruise from Newcastle to Amsterdam with DFDS Seaways; inc return overnight crossings, standard private cabin, dinner & breakfast one way, transfers & a day in Amsterdam.
I hope this helps!
Rachael, itison Customer Support, 16:25, 03/01/20
Thanks appreciated
Bryan, 18:34, 03/01/20
If I book for 4 people is it 1x4berth cabin or 2x2berth cabin?
Trish, 16:25, 07/01/20
Hi Trish,
Thanks for getting in touch!
You can find out more about each cabin by heading to https://www.dfds.com/en-gb/passenger-ferries/onboard/newcastle-amsterdam/sleeping.
I hope this helps!
Gillian, itison Customer Support, 17:23, 07/01/20
What time approximately does the ferry arrive back in Newcastle. Thanks
08:49, 11/01/20
Hi there,
Thanks for getting in touch!
I can confirm the ferry will arrive back in Newcastle at approx 9:15am.
I hope this helps!
Rachael, itison Customer Support, 13:27, 11/01/20
hi, just purchased this and looking to book but it’s saying my voucher code is pending? how do i resolve this
12:03, 18/01/20
Hi there,
Thanks for getting in touch!
I'm really sorry for the delay here. Although most of our voucher codes are generated instantly, for some deals this process can take up to 30 minutes.
Your voucher should have arrived shortly after you sent your email and you can also view it by heading to https://www.itison.com/my/complete_orders/
I hope this helps!
Rachael, itison Customer Support, 13:43, 18/01/20
For older people is there a different bed arrangement available other than bunk beds?
Graham, 23:08, 19/01/20
Hi Graham,
Thanks for getting in touch!
I'm happy to let you know children are permitted; children 0-3 years old travel free on the basis they share a bed. Max. of 1 infant per cabin, per booking. if you'd like to discuss the possibility of adding on older children, you're welcome to get in touch with DFDS directly and they'll be happy to advise on the options available.
I hope this helps!
Rachael, itison Customer Support, 09:20, 20/01/20
Hi how do I go about doing the trip but stay over night when get there then get the nexts ferry that next day ?
13:29, 22/01/20
Hi there,
Thanks for getting in touch!
You're welcome to contact DFDS directly to discuss the possibility and cost of upgrading your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 14:01, 22/01/20
What dates are still available in April for 10 people?
Julie, 20:04, 26/01/20
Hi Julie,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 08:25, 27/01/20
Is there availability on friday 14th February?what time is arrival back to Newcastle?
22:06, 02/02/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
Although the arrival and departure times are subject to change depending on weather conditions, you can expect to arrive back in Newcastle at approximately 9.15am.
I hope this helps!
Gillian, itison Customer Support, 09:23, 03/02/20
Hi there.
Looking to book this deal for 4 people but unsure of how the cabin room will be?
Will it be 4 people in one room? Or 2 people in 2 rooms! I cannot find the correct information on the website. Thank you!
Anne-Lorrin, 11:33, 04/02/20
Hi Anne-Lorrin,
Thanks for getting in touch!
I'm happy to let you know more information about DFDS' economy cabins can be found by heading to https://www.dfds.com/en-gb/passenger-ferries/onboard/newcastle-amsterdam/sleeping/economy-cabins.
I hope this helps!
Gillian, itison Customer Support, 12:03, 04/02/20
Can I stay in Amsterdam for 2 or 3 nights..?
Chris
15:24, 04/02/20
Hi Chris,
Thanks for getting in touch!
You're welcome to contact DFDS directly to discuss the possibility and cost of upgrading your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 16:01, 04/02/20
I'm wanting to check the one child per cabin, per booking. Does that mean my wife and I can't take our 2 children. It would be one adult and child per cabin. But the per booking bit worries me. The add does say goid for families.
Charles, 21:19, 06/02/20
Hi Charles,
Thanks for getting in touch!
I'm happy to let you know children are permitted; children 0-3 years old travel free on the basis they share a bed. Max. of 1 infant per cabin, per booking. if you'd like to discuss the possibility of adding another child, you're welcome to get in touch with DFDS directly and they'll be happy to advise on the options available.
I hope this helps!
Rachael, itison Customer Support, 09:13, 07/02/20
Hi is there car parking at the port and how much
Sandra, 19:04, 13/02/20
Hi Sandra,
Thanks for getting in touch!
For more information about parking at the terminal, just head to https://www.dfds.com/en-gb/passenger-ferries/passenger-information/terminals.
I hope this helps!
Gillian, itison Customer Support, 09:14, 14/02/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Sun 1 Dec 2019 until Wed 30 Dec 2020, valid 7 days; subject to availability.
A supplementary charge per night of £20 for two people and £30 for four people is required for Fridays and Saturdays; payable directly to DFDS.
Advance booking required. Voucher must be booked by Fri 30 Oct 2020 (we don’t want you to miss out!).
Once booked with DFDS, the voucher is non-changeable or refundable. Failure to arrive for scheduled sailing will result in forfeiture of your voucher.
Multiple voucher purchases permitted.
Multiple vouchers cannot be used consecutively.
Duration: 2 nights.
Departure from Newcastle: Check-in opens 2.30pm, boarding opens 3pm, check-in closes 4.15pm, boarding closes 4.30pm. Ship leaves at 5pm.
Includes return coach transfers from Amsterdam port to Amsterdam City.
Arrival at Amsterdam approx. 9:45am, with coach departing to city centre at 10:15am. Approx 5 hours in Amsterdam, with last coach leaving city centre at 4pm.
Departure from Amsterdam: Check-in opens 2.30pm, boarding opens 3.30pm, check-in closes 4.45pm. Ship leaves at 5.30pm.
Departure times are subject to change depending on weather conditions.
Inside standard cabin with bunk beds only. Cabins can be upgraded to a sea view cabin for a supplementary charge from £15 per cabin; payable directly to DFDS.
Breakfast only options: Includes breakfast both ways; choice of cooked or continental.
Dinner and breakfast options: Includes breakfast and dinner one way.
Breakfast & dinner is served in the International Food Court, Explorer’s Kitchen. Menu is subject to change.
Vegetarian, vegan and gluten / wheat free options are available.
Dining facilities are available onboard.
Children permitted; children 0-3 years old travel free on the basis they share a bed. Max. of 1 infant per cabin, per booking.
No pets permitted.
Charged parking available at the ferry terminal; payable to Port of Tyne.
Wheelchair access available. Please discuss with DFDS when booking.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.