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I entered the voucher code, but the app is still asking for full payment via credit card. Could you please advise why?
15:21, 09/07/21
I found the answer myself. The small print shows 7 days, but the app shows Itson offer valid Monday - Thursday only.
15:32, 09/07/21
Hi there,
Thanks for getting in touch!
I can confirm mention of Monday - Thursday on the Balbirnie app is incorrect, as vouchers are accepted 7 days a week. We've highlighted this to them now and hope this will be updated.
In the meantime, voucher codes are accepted for weekend orders. Just be sure you're ordering from the itison Menu in order for your voucher to be redeemed.
I hope this helps!
Courtney, itison Customer Support, 16:28, 09/07/21
Thank you so much Courtney for your quick and informative response. Great customer service :-)
20:47, 09/07/21
Can you advise gluten free options
Tracey, 14:14, 06/08/21
Hi Tracey,
Thanks for getting in touch!
I'm happy to let you know gluten-free options are available. Just let the venue know your requirements when you make your booking.
To discuss this further buying a voucher, please contact Balbirnie House Hotel directly on 01592 610 066 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 15:38, 06/08/21