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Good morning
I've just booked a stay at the Banchory Lodge, but I've clicked on the wrong deal, I should have had the one night stay with dinner. Is it possible to change and pay the difference?
Carol, 08:13, 30/11/17
Hi Carol,
Thanks for getting in touch.
We can't swap vouchers but you're welcome to request a refund of your current voucher within 14 days of it's purchase if it's no longer suitable - just contact us at support@itison.com for further assistance.
Jenny, itison Customer Support, 09:19, 30/11/17
Can this be used for 9 December 2017?
T, 15:27, 05/12/17
Hi,
Thanks for getting in touch!
This voucher is valid to use, 7 days a week. The 9th December isn't an excluded date but you're welcome to check specific availability with the hotel before you buy your voucher.
I hope this helps!
Jen, itison Customer Support, 15:31, 05/12/17
Are dogs allowed
Patricia, 18:14, 05/12/17
Hi there,
Thanks for getting in touch!
I can confirm there is a maximum of 1 pet permitted at a supplementary charge of £15 per pet per night; please discuss with and pay directly to hotel.
I hope this helps!
Jen, itison Customer Support, 08:56, 06/12/17
Are dogs allowed on the stay? Thanks
Susan, 11:46, 24/12/17
Hi Susan,
Thanks for getting in touch!
I'm happy to let you know 1 pet is permitted at a supplementary charge of £15 per night - please discuss this with and pay directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 12:06, 24/12/17
Hello, how does this work booking the room, with a pet? Do we just purchase this voucher then contact the hotel?
Thank you
Kathryn, 05:17, 14/01/19
Hi Kathryn,
Thanks for getting in touch!
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 09:10, 14/01/19
Hi is this deal still available please
Thx
Sam
Sam, 14:26, 10/08/20
Hi Sam,
Thanks for getting in touch!
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Jen, itison Customer Support, 15:20, 10/08/20