Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Do the time limits also apply if you are just buying food from the grocery shop?
Rachel, 08:10, 10/07/19
Hi Rachel,
Thanks for getting in touch!
Birchwood Food Emportium have confirmed the voucher is valid to use Mondays to Fridays between 8.30am – 10.30am and 3pm – 6pm; and Saturdays 8.30am – 9.30am in both the cafe and the grocery shop.
I hope answers your query!
Wallis, itison Customer Support, 15:29, 12/07/19
Can I buy 2 vouchers and use one at table and one in shop.
Pat, 15:22, 10/07/19
Hi Pat,
Thanks for getting in touch!
I can confirm a maximum of 1 voucher is permitted per table, but you're welcome to contact Birchwood Food Emporium & Cafe directly, on 01382 225844, to discuss using a second voucher in-store at the time of your visit.
I hope this helps!
Courtney, itison Customer Support, 16:00, 10/07/19
Can you explain the claim 'Dundee’s first zero-waste food shop...'. There are many items in packaging and other shops which use far less packaging. Does the voucher only work for the limited amount of zero waste items?
Jb, 12:29, 24/07/19
Hi there,
Thanks for getting in touch!
To find out more about Birchwood's zero-waste commitment, you're welcome to call them directly on 01382 225844 and they'd be more than happy to discuss this with you.
I'm happy to let you know the voucher can be used either in the cafe, or for any of the items available in the grocery shop.
I hope this helps!
Wallis, itison Customer Support, 13:03, 24/07/19
Thanks, I may do. It's just your description is misleading and not entirely true. I feel that's unfair to potential customers buying these vouchers.
Jb, 14:20, 24/07/19