Available for home delivery
If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi I’ve just purchased one of the deals, what do I need to do next? Or will it just get posted out?? Thanks Sam
Samantha, 18:00, 18/11/20
Hi Samantha,
Thanks for getting in touch!
I can confirm once you've purchased, you'll be sent a link on your voucher to take you to the Bier Nuts website to redeem.
I hope this helps!
Jen, itison Customer Support, 11:50, 19/11/20
I live very near Brewdog in Edinburgh on the Lothian Rd. Can I collect free ?
Julia, 11:18, 19/11/20
Hi Julie,
Thanks for getting in touch!
I'm afraid collection isn't possible as this is from Bier Nuts but it is BrewDog beers.
I hope this helps answer your question.
Jen, itison Customer Support, 11:51, 19/11/20
How do I get my purchase delivered
10:48, 20/11/20
Hi there,
Thanks for getting in touch!
Once you've purchased this deal you'll receive a unique voucher code with full instructions on how to place your order.
I hope this helps!
Courtney, itison Customer Support, 11:12, 20/11/20
Hi! Do you do any gluten free sets?
Emma, 07:15, 23/11/20
Hi Emma,
Thanks for getting in touch!
I'm afraid gluten-free options aren't available with this deal.
I hope this answers your question though.
Wallis, itison Customer Support, 09:13, 23/11/20
Will the company send me this deal to compensate for the items I did not receive in my original deal?
13:59, 23/11/20
Hi there,
Thanks for getting in touch.
I'm sorry to hear your order was missing items. We'd recommend contacting Bier Nuts directly to make them aware and they'll be happy to lend a hand. You can contact them by visiting https://biernuts.co.uk/pages/contact-us.
I hope this helps.
Courtney, itison Customer Support, 16:40, 23/11/20
Hi I am just wondering if you need to order this from a website or if it is just sent out?,
13:21, 26/11/20
Hi there,
Thanks for getting in touch!
To arrange delivery, you will need to redeem your voucher online following purchase through the Bier Nuts website. Full instructions will be provided in the How to Book section of your voucher.
I hope this helps!
Gillian, itison Customer Support, 14:13, 26/11/20
How big is the glass?
15:20, 28/11/20
Hi there,
Thanks for getting in touch.
I’ve raised your question with BrewDog and I’ll be back in touch as soon as I have an answer.
Rachael, itison Customer Support, 16:05, 01/12/20
Hi there,
Thanks for your patience.
BrewDog has confirmed the glass holds 34cl - it's schooner size (2/3 pint).
I hope this helps!
Rachael, itison Customer Support, 12:12, 04/12/20
Hi I have purchased a deal but the Bier nuts website will not accept my Itison voucher code.
I have emailed them but not had a reply yet
Anne, 16:59, 30/11/20
Hi I tried again this morning and it has taken my code. I think it was because they had a discount on and wouldn’t accept yours as well. Let’s hope the order arrives soon
Anne, 09:21, 01/12/20
Hi Anne,
Thanks for letting us know!
I'm glad to hear your code has now been successful and I hope you enjoy your order!
Rachael, itison Customer Support, 09:55, 01/12/20
Hi I purchased this on 18 Nov and still haven’t received this order. I gave contacted Bier nuts directly and have had no response from them.
When u is this coming.
I have to say it is Very poor service.
Scott, 22:15, 30/11/20
Hi Scott,
Thanks for getting in touch.
I'm really sorry you've had trouble with your order. I'm not too sure from your message if you've redeemed your voucher code on the Bier Nuts site. If not, you can do this by following the How To Book section of your voucher.
Otherwise, if you've already redeemed your voucher code, delivery should take up to 2 working days, but this may vary due to COVID-19 restrictions.
If you need further help here please email support@itison.com.
Courtney, itison Customer Support, 10:17, 01/12/20
It says that P&P is £3.50 per item - does that mean because there is about 7 or 8 items in the hamper it will cost over £20 to be posted out? Or is just £3.30 for your order to be sent?
Gillian, 11:00, 10/12/20
Hi Gillian,
Thanks for getting in touch.
I can confirm the hamper is considered as one item, so you'll be charged £3.50 P&P per hamper.
I hope this helps!
Courtney, itison Customer Support, 11:57, 10/12/20
When I follow the instructions on the email you sent me, it will not allow me to insert a discount code as it seems to think a discount has already applied....do I have to pay again?
Thanks
mary, 09:06, 15/12/20
Hi Mary,
Thanks for getting in touch!
I'm sorry for the trouble here, but I've checked your vouchers and they seem to be working now, so hopefully you don't have any further issues.
If I can lend a hand with anything else though, just let me know!
Wallis, itison Customer Support, 13:58, 15/12/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid until Thur 31 Dec 2020; subject to availability.
Multiple purchases permitted.
P&P £3.50 per item; max delivery: up to 2 working days.
This may vary due to COVID-19 restrictions.
Orders must be placed by 22 Dec 2020 for Christmas delivery.
Option 1: Includes 6 x cans of craft beer, 3 x cans of nuts, 1 x premium craft beer glass, 1 x Bier Nuts socks.
Option 2: Includes 12 x cans of craft beer, 3 x cans of nuts, 1 x premium craft beer glass, 1 x Bier Nuts socks.
Craft beer will be a selection of flavours including: Hoppy Christmas, Duopolis, Punk IPA, Hazy Jane, Lost Lager and Pale Ale.
All dietary information can be viewed here.
It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. By placing an order you confirm that you are at least 18 years old.
Vouchers cannot be used in conjunction with any other discount or offer.
This item is non-refundable and we encourage you to check your goods upon receipt.
Should the package arrive with the products inside damaged please report this directly to Bier Nuts within 7 days of receiving your package.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
Images used for illustrative purposes only.