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Hello! For this voucher, does In House Cocktail Club contact you to ask which cocktails you'd like to select after the voucher has been purchased?
Thanks!
Lauren, 10:26, 04/03/21
Hi Lauren,
Thanks for getting in touch!
I'm happy to confirm once you've received your voucher code, you'll then be able to redeem this and place your order with In House Cocktail Club. The How To Book section of your voucher will include instructions on how to select your preferred cocktails and complete your order.
I hope this helps!
Courtney, itison Customer Support, 12:11, 05/03/21
Hi there,
I just ordered 4 bottles of cocktails by in house cocktail club. When I paid for the order it didn’t give me the option to choose the 4 bottles I would like.
Would this be possible?
Kind regards,
Zaynah Iyyaz
Zaynah, 16:15, 04/03/21
Hi Zaynah,
Thanks for getting in touch!
I'm happy to confirm once you've received your voucher code, you'll then be able to redeem this and place your order with In House Cocktail Club. The How To Book section of your voucher will include instructions on how to select your preferred cocktails and complete your order.
I hope this helps!
Courtney, itison Customer Support, 17:01, 04/03/21
How long to the cocktails keep is there a use by date?
12:09, 08/03/21
Hi there,
Thanks for getting in touch!
I can confirm the cocktails should keep for 3 months.
I hope this helps!
Jen, itison Customer Support, 17:43, 08/03/21
Hi, can you please tell me which delivery company they use to deliver the cocktails, thanks
Catherine, 23:30, 12/03/21
Hi Catherine,
Thanks for getting in touch.
I’ve raised your question with In House Cocktail Club and I’ll be back in touch as soon as I have an answer.
If I can help with anything else in the meantime.
Rachael, itison Customer Support, 11:07, 13/03/21
Hi Catherine,
Thanks for your patience.
The team at In House Cocktail Club have advised the delivery company used is APC.
I hope this helps.
Rachael, itison Customer Support, 12:25, 13/03/21
Can I ask why delivery is so expensive? Thanks.
02:57, 13/03/21
Hi there,
Thanks for getting in touch.
I can confirm delivery rates are set by the deal provider but if you'd like to discuss this further your welcome to contact 'In House Cocktail Club' directly and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:54, 13/03/21
Can the cocktails be delivered to another address other than purchaser?
Alistair, 18:01, 26/03/21
Hi Alistair,
Thanks for getting in touch!
I’m happy to let you know you'll be able to input the delivery address when redeeming your voucher with In House Cocktail Club after purchase, and you can instead enter a friend or family member's address to send it to them directly.
I hope this helps!
Wallis, itison Customer Support, 10:13, 27/03/21
I have purchased my voucher but when I apply at checkout it says "Sorry, this coupon is not applicable to selected products."
Thanks
20:36, 27/04/21
Hi Steph,
Thanks for getting in touch!
I've sent you a direct email with further instructions, so if you're still having trouble please reply to that directly and I'll be happy to look into this for you.
I hope this helps!
Wallis, itison Customer Support, 09:21, 28/04/21