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When does this deal end?
Lui, 11:36, 05/11/21
Hi Lui,
Thanks for getting in touch!
I can confirm this deal has three different options:
January stay is valid from Monday 3rd January 2022 until Monday 31st January 2022.
February stay: Voucher is valid from Tuesday 1st February 2022 until Monday 28th February 2022. Excludes 12 Feb 2022.
March stay: Voucher is valid from Tuesday 1st March 2022 until Thursday 31sr March 2022.
It also looks like the deal will be on sale for the next couple of weeks but we can't guarantee it won't sell out by then.
I hope this helps!
Jen, itison Customer Support, 11:53, 05/11/21
Is it possible to upgrade to a family room ?
00:38, 05/12/21
Hi there,
Thanks for getting in touch!
Our vouchers are for a Quay view double or twin room only, but you're welcome to contact Apex City Quay Hotel & Spa directly to discuss the possibility and cost of upgrading your room and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 14:58, 05/12/21
Hi there,
if I was to book this on behalf of my parents as a surprise, would there be any days exempt from the deal? ( ideally looking for the 15th of February)
Also is there any extra charges for WiFi and spa facilities, if so could I phone and pay them before my parents arriving. Thank you in advance.
jessica, 01:43, 30/12/21
Hi Jessica,
Thanks for getting in touch!
I can confirm February 12th is excluded from this deal.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
You're welcome to contact Apex City Quay Hotel & Spa directly and they'll be happy to advise of any additional costs for utilities and facilities.
I hope this helps!
Hannah, itison Customer Support, 09:19, 30/12/21
hello! I'm a little unsure on how this is booked online?
thank you kindly
Nikki, 14:22, 13/01/22
Hi Nikki,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Courtney, itison Customer Support, 14:54, 13/01/22
I was looking for a double room and a single occupancy as there are three of us. Is this combination possible?
Avril, 09:08, 14/01/22
Hi Avril,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Apex City Quay Hotel directly on 01382 202 404 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Laura, itison Customer Support, 12:37, 14/01/22
Hi , I notice this deal says no children , what age qualifies as a child
Michelle, 09:53, 16/01/22
Hi Michelle,
Thanks for getting in touch!
To discuss children being permitted, you're welcome to contact Apex City Quay Hotel & Spa directly and they'll be happy to advise.
I hope this helps.
Jen, itison Customer Support, 11:41, 16/01/22
Good morning, could you please tell me if there is availability for 2 twin rooms on Sat 5th February? I have spoken to the hotel directly and they told me to check with you because there are certain allocations for itison vouchers. If you are not able to tell me whether this date is available and if I purchase the vouchers and cannot get the date we want, will the voucher be refundable? Many thanks, Natalie.
Natalie, 10:13, 16/01/22
Hi Natalie,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 11:41, 16/01/22