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Do you cater for vegans? Thanks
jacqui, 11:40, 31/12/20
Hi Jacqui,
Thanks for getting in touch!
If you'd like to discuss dietary requirements, you're welcome to contact Mercure Edinburgh City directly, on 0844 815 9025, and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 11:51, 31/12/20
Is there parking at this hotel?
Rhona, 17:53, 26/03/21
Hi Rhona,
Thanks for getting in touch!
I’m happy to let you know nearby paid parking available at Q Car Park by the Omni Centre.
I hope this helps!
Wallis, itison Customer Support, 10:14, 27/03/21
It says voucher is non refundable, If the hotel is still closed due to COVID will I be able to change the date of my booking?
Karan, 08:06, 11/01/21
Hi Karan,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 09:54, 11/01/21
What about the restrictions at the moment?
07:45, 24/02/21
Hi there,
Thanks for getting in touch!
We are still looking into after yesterday's announcements and we are hopeful this deal will be able to be extended but if not, this deal will come off sale.
However, I hope this helps!
Jen, itison Customer Support, 10:29, 24/02/21
My partners birthday is in August i cant understand if i can use it then the dates are rather confusing
08:04, 11/03/21
Hi there,
Thanks for getting in touch!
I'm afraid this voucher is only valid to use until the 31st of May, and then from the 1st of October to the 19th of December.
I hope this answers your question though.
Wallis, itison Customer Support, 08:41, 11/03/21
Is 4/9/21 available?
Ewen, 17:06, 17/03/21
Hi Ewan,
Thanks for getting in touch!
I'm afraid this voucher is only valid to use until the 31st of May, and then from the 1st of October to the 19th of December.
I hope this answers your question though.
Jen, itison Customer Support, 17:20, 17/03/21
Hi,
I have a £60 credit to he used. Can I use this to purchase this offer, and pay the difference, also is there a 2 night option available.
Kind regards
Vivien Anderson
Vivien, 11:56, 20/03/21
Hi Vivien,
Thanks for getting in touch.
I can confirm this deal is valid for an overnight stay only but multiple voucher purchases are permitted and can be used on consecutive nights, subject to availability.
To apply your credit at our checkout, select Buy Now. You can then Add a Gift Card or Promo Code after confirming how many vouchers you'd like to buy.
You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows - CODE_CODE - and select Enter Code. Your order total will update and you can continue to the payment section.
I hope this helps!
Rachael, itison Customer Support, 09:30, 22/03/21
The hotel is asking for my pin no for booking the room
11:32, 25/03/21
Hi there,
Thanks for getting in touch, although I'm sorry for the trouble here.
I can confirm the PIN should only be provided when using your voucher, and isn't required to make a booking. I've passed this onto our team that works with Mercure Edinburgh Princes Street and asked that they get in touch with them to confirm the process.
You should be able to make your reservation without providing the PIN, but if you have any further issues just email us at support@itison.com with your preferred contact details (ideally a phone number and email address) and I'll ask Mercure Edinburgh Princes Street to contact you asap.
I hope this helps!
Wallis, itison Customer Support, 11:45, 25/03/21