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Hi. Is this available for all postcodes with option 2? Many thanks
Kerri, 10:13, 02/12/20
Hi Kerri,
Thanks for getting in touch!
I'm happy to let you know option 2 is available for all postcodes as current travel restrictions are due to be lifted before the validity period of this option.
I hope this helps!
Wallis, itison Customer Support, 11:15, 02/12/20
Thank you!
Kerri, 13:01, 02/12/20
Hi I just bought a deal that said it was valid until April 2021 but when I bought it it has said valid until 31st January but we are in lockdown for 3 weeks taking us up until the 16th jan how will this affect the person I have bought a gift for
Thanks
Laura
Laura, 12:09, 23/12/20
I also forgot to mention the people I bought it for live in glasgow
Laura, 12:15, 23/12/20
Hi Laura,
Thanks for getting in touch!
I'm afraid option 1 is only valid until the 28th of February 2021, and is valid for EH postcodes only. If it helps, I'm happy to let you know option 2 is valid to use until Friday 30th of April 2021.
If this means your order is no longer suitable, it's no problem to request a refund within 14 days of purchase. Simply sign in to your account and head to My Vouchers. From there:
- Select View Voucher for the order in question.
- Select Get help or cancel this voucher.
- Select I’d like to cancel my voucher.
- Choose the reason for your cancellation request from the drop-down menu, add a comment and select Request a cancellation.
I hope this helps!
Wallis, itison Customer Support, 12:20, 23/12/20
Is this deal available during current COVID restrictions up to February 1st ?
Andrew, 18:56, 16/01/21
Hi Andrew,
Thanks for getting in touch.
I'm afraid we don't know when the current restrictions will be lifted and the hotel is currently closed, but you are still welcome to book for a future date and, so long as the restrictions at the time allow, we do hope you enjoy using this voucher a little further into the year.
I hope this helps!
Gillian, itison Customer Support, 08:08, 18/01/21
I've bought 2 vouchers but they say EH postcode but I wanted the b&b bottle of wine and £25 can you please advise me on this as if this isn't the case I will need to cancel
Ricky, 13:33, 18/01/21
I wanted option 2 not 1 as we stay outside EH
Ricky, 13:35, 18/01/21
Hi Ricky,
Thanks for getting in touch.
I can see you have purchased option 1 instead of option 2 but I'm afraid option 1 is valid for EH postcodes only. If it helps, I'm happy to let you know option 2 is valid to use until Friday 30th of April 2021.
However, I hope this helps answer your question.
Jen, itison Customer Support, 16:31, 18/01/21