Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
How do you book this once you have purchased the voucher?
13:07, 14/12/20
Hi there,
Thanks for getting in touch!
After purchasing, you'll be given a link to make your booking online.
I hope this helps answer your question!
Jen, itison Customer Support, 13:12, 14/12/20
So you are unable to see the hotels availability until you’d purchase voucher?
13:15, 14/12/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 13:24, 14/12/20
Thank you
13:40, 14/12/20
Hi there
If we were to book a city room
Can we get breakfast instead of Prosecco as we do not drink
Suriya, 21:07, 16/12/20
Hi Suriya,
Thanks for getting in touch!
I'm afraid it's sadly not possible to swap the Prosecco for breakfast on the city room option.
I hope this helps!
Gillian, itison Customer Support, 08:52, 17/12/20
Is it ok if one person takes up the offer but pays for 2 as is the deal
fiona, 20:59, 21/12/20
Hi Fiona,
Thanks for getting in touch!
I'm happy to let you know our vouchers can be used for single occupancy.
I hope this helps!
Gillian, itison Customer Support, 08:39, 22/12/20