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Hi, does one voucher cover 8 people or do you i need to buy more vouchers?
Thank you
Lorraine
10:13, 05/11/20
Hi Lorraine,
Thanks for getting in touch!
I'm happy to confirm this voucher is suitable for up to 8 people, and you'll only need 1 voucher for 8 people.
I hope this helps!
Courtney, itison Customer Support, 10:18, 05/11/20
Hello,
Is this experience suitable if one member of the party is pregnant?
Many Thanks
Nicola
Nicola, 13:52, 06/11/20
Hi Nicola,
Thanks for getting in touch!
If you'd like to discuss the suitability of this deal for your party please contact Old Town Jail directly and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 14:13, 06/11/20
Hello,
The small print says suitable for ages 9plus, would the venue still accept a family with a 6 almost 7 year old??
Thanks
Den
18:44, 08/12/20
Hi Den,
Thanks for getting in touch.
I can confirm this deal is suitable for ages 9+ only.
I hope this answers your question, though.
Courtney, itison Customer Support, 10:05, 09/12/20
Hi, would it be possible to have a party of 8 adults and 1 child in a group? The child is over the age of 9. We are 2 families wanting to do the Breakout together.
11:23, 13/12/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is suitable for teams of 2 - 8 per escape room.
You're welcome to contact Old Town Jail directly to discuss the possibility and cost of adding an additional child to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 08:44, 14/12/20
If I bought 2 vouchers for two groups of 8, could we use them on the same day at the same time? Thanks
12:47, 08/05/21
Hi there,
Thanks for getting in touch!
I can confirm this deal is suitable for teams of 2 - 8 per escape room.
Due to government guidelines, bookings in May and June are restricted to up to 3 adults and 4 children under 12 years old.
You'll be able to check availability and make a booking online immediately after buying your vouchers.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:47, 10/05/21