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Why can't you substitute alcohol for a soft drink what about drivers and people with health issues surely this is not fair?
Laura, 10:13, 10/12/17
Hi Laura,
Thanks for getting in touch!
I'm afraid alcohol can't be substituted for a soft drink for voucher option 2, although soft drinks will be available to purchase directly.
If you'd rather not have alcohol, voucher option 1 is for afternoon tea only and doesn't include any alcoholic drinks.
I hope this helps.
Ruth, itison Customer Support, 10:54, 10/12/17
I am booked into fernie castle on Saturday with the previous itison deal that includes an over night stay and 4 course meal, is it possible to buy this deal and use it earlier in the day when we arrive at the hotel?
Alanna, 21:05, 13/12/17
Hi Alanna,
Thanks for getting in touch!
This voucher is valid from Sat 27 Jan 2018 until Thur 3 May 2018, so I'm afraid it can't be used in December.
I hope this answers your question.
Courtney, itison Customer Support, 09:02, 14/12/17
Hi. As I walk with crutches I was wondering how the access is for people with disabilities.
Tracy, 16:05, 03/01/18
Hi Tracy,
Thanks for getting in touch.
I'm happy to advise wheelchair access is available, so you shouldn't have any problems using your crutches. Please advise Fernie Castle of your requirements at time of booking.
I hope this helps!
Courtney, itison Customer Support, 16:17, 03/01/18
Have you availability either Wed 31 or Thursday 1st Feb for tea x3 before I book this?!
Ruth
Ruth, 17:16, 04/01/18
Hi Ruth,
Thanks for getting in touch!
To check available dates please contact Fernie Castle directly and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 17:33, 04/01/18