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Could you tell me, if I make a purchase for a voucher which is valid 01/07/2020 - 31/10/202 and there happens to be Coronavirus restrictions or knock-on impacts, will you extend the voucher validity? I would hope the current restrictions will have eased by then, however, there is no guarantee that there wont be a second wave or further prolonged restrictions. Similarly, if restrictions are lifted during the voucher period, it could be difficult to get a booking with you because you might be so busy, so I am just wondering how flexible you might be? Thank you.
Leah, 07:44, 17/04/20
Hi Leah,
Thanks for getting in touch.
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 09:51, 17/04/20
Hello! I'm interested in the flight simulator for my 12 year old flight-mad son. As he is under 14, do I need to book a session for two? Or is 'adult accompaniment' just being with him onsite? He'd much rather fly on his own than share with me!
11:21, 24/04/20
Hi there,
Thanks for getting in touch and your patience!
I'm happy to let you know the accompanying adult won't need to buy a voucher, but won't take part in the activity.
I hope this helps!
Courtney, itison Customer Support, 11:32, 01/05/20
Thanks, Courtney! I've bought one for my son and he is thrilled! Hope we'll get to use it soon!
14:59, 14/05/20
Is this available now? I’m interested in this experience but only to enjoy the scenery. Do I have to take control or can I just book to enjoy the tour?
Adnan, 13:23, 15/07/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Ascent Aviation directly on 01505 341 113 and they'll be happy to discuss.
Please note this deal is for the flight simulator experience.
I hope this helps!
Wallis, itison Customer Support, 13:29, 15/07/20
Hi, if I buy a 30 minute voucher for two people do we get half an hour each at the controls?
Ally, 11:15, 20/07/20
Hi Ally,
Thanks for getting in touch.
I can confirm the full session will be 30 minutes for two people. A 60-minute session for two is also available if you'd prefer a longer session for each of you.
I hope this helps.
Rachael, itison Customer Support, 11:34, 20/07/20