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This hotel is closed and does not reopen till 31st August, this leaves one weekend only that can be booked. Can you advise if there are plans to extend the validity dates?
Dorothy, 07:45, 30/07/20
Hi Dorothy,
Thanks for getting in touch.
We know things are uncertain at the moment, so we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Gillian, itison Customer Support, 09:47, 30/07/20
Is dinner included in this deal
Catherine, 09:16, 30/07/20
Hi Catherine,
Thanks for getting in touch!
I'm afraid evening meals are not included in this deal.
I hope this answers your question, though.
Gillian, itison Customer Support, 09:48, 30/07/20
Would like to book for fri 7th just wanted to check availability
11:25, 30/07/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 11:59, 30/07/20
The hotel website clearly states the hotel is closed until 31st August. Are they opening earlier just for itison deals and if not why is this voucher on offer when the dates offered are not available?
Diane, 13:41, 31/07/20
Hi Diane,
Thanks for getting in touch, and I'm sorry for the delay in getting back to you.
I'm sorry for any confusion here, but I'm happy to confirm that the hotel will be open on the stated dates specifically for itison bookings.
I hope this clears things up!
Gillian, itison Customer Support, 10:48, 06/08/20
Hi, their website says activities are free. Are these also included with this deal? For example, bikes? Many thanks.
Nicola, 11:32, 05/08/20
Hi there,
Thanks for getting in touch.
To discuss whether activities are included with a voucher, you're welcome to contact Ballachulish Hotel directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 11:52, 05/08/20