Hi James,

Thanks for getting in touch!

To apply your itison gift card at our checkout, just select Buy Now. You can then select 'Add a gift card, promo code or itison credit' after confirming how many vouchers you'd like to buy.

You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows on your gift card and select Enter Code. Your order total will update and you can continue to the payment section.

I hope this helps!

Wallis, itison Customer Support, 08:54, 07/06/21

Hi there,

Thanks for getting in touch.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 08:53, 07/06/21

Hi Moira,

Thanks for getting in touch!

I’m really sorry you’re having trouble placing your order. I’ve had a look but I’m afraid your order didn’t complete.

You’re welcome to try again by clicking the "Buy Now" button on the deal. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful. If you don’t, I’d suggest trying again on another computer or device.

If you have any further issues, please email us at support@itison.com and we'll be happy to look into this for you.

I hope this helps!

Wallis, itison Customer Support, 11:06, 08/06/21

Hi there,

Thanks for getting in touch!

I'm happy to let you know up to 1 dog can stay free of charge in a dog-friendly room; subject to availability. Please discuss directly with the hotel when booking.

I hope this helps!

Wallis, itison Customer Support, 08:41, 09/06/21

Hi there,

Thanks for getting in touch!

While most of our getaway deals are for 2 people, many hotels are welcome to accept our vouchers for a sole traveller, although no further discount would be applicable.

It's always worth checking with the individual venue before buying a voucher, though, as some may be able to offer you a better deal directly for single occupancy.

I hope this helps!

Wallis, itison Customer Support, 08:49, 10/06/21

Hi there,

Thanks for getting in touch!

I'm afraid children aren't permitted at this hotel.

I hope this answers your question though.

Wallis, itison Customer Support, 08:32, 14/06/21

Hi Eddie,

Thanks for getting in touch!

You'll be able to check availability and make a booking by phone or email immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 11:45, 12/07/21

Hi Elizabeth,

Thanks for getting in touch!

I'm happy to let you know up to 1 dog can stay free of charge in a dog-friendly room; subject to availability. Please discuss directly with the hotel when booking.

I hope this helps!

Wallis, itison Customer Support, 08:07, 16/07/21

Hi there,

Thanks for getting in touch!

I’m happy to let you know this deal is for an overnight or 2-night stay for two people.

I hope this helps!

Wallis, itison Customer Support, 15:45, 18/07/21