Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Do both apartments have a hot-tub?
Jamie, 21:50, 29/11/22
Hi Jamie,
Thanks for getting in touch!
I'm happy to let you know that both apartments come with hot tubs.
I hope this helps!
Grace, itison Customer Support, 09:16, 30/11/22
Hi can this deal be used Friday to Sunday 2 night stay . Can you advise how many steps up to the penthouse .
Kirstie, 00:10, 21/12/22
Hi Kirstie,
Thanks for getting in touch.
I'm afraid this deal excludes Friday and Saturday stays.
You're welcome to contact Knowehead Penthouse or Chic Apartment directly to discuss the accessibility of the apartments and they'll be happy to advise.
I hope this helps!
Lucy, itison Customer Support, 09:19, 21/12/22
Is there parking?
13:33, 26/12/22
Hi there,
Thanks for getting in touch!
Parking isn't included with this deal but you're welcome to get in touch with the team at Knowehead Penthouse directly and they'll be happy to advise further.
I hope this helps!
Hannah, itison Customer Support, 13:37, 26/12/22
how can we ensure that selected dates for a booking are available. there is no option to confirm this whilst making a booking via your process. There is only an option to book and pay/use a voucher.
What happens if you make the booing and subsequently find the dates are not available.
17:02, 14/01/23
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Knowehead Penthouse directly and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Caitlin, itison Customer Support, 17:05, 14/01/23