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Luxury self-catering break, Perthshire

The Square, PH15 2NU

SOLD OUT

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Questions and answers

Would this be available for 2 nights in January (either the 2nd to the 4th or 3rd to the 5th?

Thomas, 18:59, 25/11/20

Hi Thomas,

Thanks for getting in touch!

To check their availability before buying a voucher, please contact Kenmore Luxury Lodges directly on 01887 830 205 and they'll be happy to discuss.

I hope this helps!

Courtney, itison Customer Support, 08:03, 26/11/20

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I have phone and left a message as I would like to book but nobody has returned my call. Can you devise when I can actually book this voucher . Thanks

Ann, 19:20, 25/11/20

Hi Ann,

Thanks for getting in touch.

I'm sorry you've had trouble contacting Kenmore Luxury Lodges to arrange a booking.

You'll be able to check availability and make a booking immediately after buying your voucher. If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Courtney, itison Customer Support, 08:04, 26/11/20

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If I have to cancel our stay due to Covid restrictions, even close to our arrival date, can I get a cash refund of my voucher?

12:03, 26/11/20

Hi there,

Thanks for getting in touch!

You can find out more about Covid-19 guarantee by heading to https://www.itison.com/pages/guarantee.

I hope this helps!

Gillian, itison Customer Support, 14:11, 26/11/20

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Hi, I was looking to find out the final price for this offer? It states from £369. I would be looking at 14/01/21-17/01/21 for 6 adults 1 child (5yrs old)

Leona, 08:18, 29/11/20

Hi Leona,

Thanks for getting in touch.

I can confirm there are two options available for this deal:

Option 1 - £369 instead of £818 for a 2 night Winter break for up to six people in a three or four bed cottage at Kenmore Luxury Lodges

Option 2 - £499 instead of £1,227 for a 3 night Winter break for up to six people in a three or four bed cottage at Kenmore Luxury Lodges

Children are permitted and counted as part of the overall headcount. Under 3s stay free of charge and are not included in overall headcount; own cot is required.

You'll be able to check availability and make a booking immediately after buying your voucher. If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Rachael, itison Customer Support, 11:35, 30/11/20

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Hi there are any of the cottages accessible to wheelchair users? Do they have specific disabled wetrooms?

Clare, 22:13, 11/12/20

Hi Clare,

Thanks for getting in touch!

I can confirm wheelchair access available; please discuss at time of booking or contact Kenmore Luxury Lodges directly on 01887 830 205 for more information.

I hope this helps.

Rachael, itison Customer Support, 08:34, 14/12/20

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Hi

What happens if I purchase the voucher and it has to be cancelled due to COVID?

Regards
Denise Cameron

Denise, 21:07, 28/12/20

Hi Denise

Thanks for getting in touch!

You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.

With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:

- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons

You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.

I hope this helps!

Jen, itison Customer Support, 09:31, 29/12/20

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We would be looking for three lodges for 5th of April is there availability for this. 2 adults and 2 kids in two lodges and one adult 2 kids in the third.

Thanks

21:03, 20/01/21

Hi there,

Thanks for getting in touch!

You'll be able to check availability and make a booking immediately after buying your voucher. If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Jen, itison Customer Support, 08:10, 21/01/21

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Hi I bought a voucher but cant nook online
There is no one answering the phone and you cant leave a message
I have emailed the hotel also

21:15, 11/02/21

Hi there,

Thanks for getting in touch!

I'm sorry you've had some trouble making a booking - unfortunately some venues we work with are on reduced staff levels due to COVID-19 restrictions.

They might not be able to reply right away, but they’ll get back to you as soon as they can. If you don't hear back within the next week, please email us at [email protected] and we'll be happy to look into this.

I hope this helps in the meantime!

Wallis, itison Customer Support, 08:38, 12/02/21

Hi The message on answer machine says they will be closed until end of February
Surely if advertising vouchers they should be available to book before then as they are showing only one lodge available online currently

09:45, 12/02/21

Hi there,

Thanks for getting in touch.

I can confirm we are continuing to promote many of the great business across Scotland, knowing that some people are happy and looking to book for a future date.

The hotel is currently closed and vouchers can't be used at present, in line with guidelines, but our customers can still book for future dates in the hope that restrictions will soon be eased. If not, all vouchers are covered by our guarantee and you can view this by visiting https://www.itison.com/guarantee.

I hope this helps!

Courtney, itison Customer Support, 10:57, 12/02/21

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Hi are there any hot tub lodges that accept one dog 🐕 thanks

lindsay, 19:36, 12/02/21

Hi Lindsay,

Thanks for getting in touch!

For more information about which cottages accept a dog, please contact Kenmore Luxury Lodges directly on 01887 830 205 and they'll be happy to advise.

I hope this helps!

Gillian, itison Customer Support, 09:25, 15/02/21

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I have bought a voucher, but the voicemail says they are closed until the end of February. Their voicemail is full, so unable to leave a message. Do you know if there is any day in the week someone might empty the voicemails? Thanks.

15:52, 15/02/21

Hi there,

Thanks for getting in touch.

If you need some help getting in contact with Kenmore Luxury lodges, just let us know at [email protected] and we'll be happy to assist.

I hope this helps!

Rachael, itison Customer Support, 16:11, 15/02/21

Reply

Please sign up or sign in to ask a question.

Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

  • 2 or 3 night stay in a three or four bedroom cottage

Small print

Voucher is valid from Tue 1 Dec 2020 until Mon 31 May 2021 and Sun 21 Nov 2021 until Thur 31 Mar 2022 7 days; subject to availability.

Excludes 23 Dec 2020 - 25 Apr, 1 Jun - 22 Nov and 23 Dec 2021 - 2 Jan 2022.

A supplementary charge of £50 is required for per cottage per night for Fridays and Saturdays; payable directly to hotel.

Advance booking required. Voucher must be booked by Thur 17 Mar 2022 (we don’t want you to miss out!).

You risk forfeiting your voucher if you cancel within 72 hours of your booking.

Multiple voucher purchases permitted. Multiple vouchers cannot be used on consecutive nights.

Check-in 3pm, check-out 11am.

Cottages sleep up to six; all double bedrooms. Lodges included: 3 bedrooms - Brae, Ben Hope, Boat House, Ben Vorlich, Carin Toul and Boat Shed and 4 bedrooms - Stob Ban.

Cottages with hot tubs available at a supplement of £25 per night; please liaise directly with Kenmore Lodges.

Stay can be extended; please discuss directly with Kenmore Lodges.

Credit card details will be taken at check in instead of a security deposit; please discuss directly with the venue.

Children permitted and counted as part of the overall headcount. Under 3s stay free of charge and are not included in overall headcount; own cot is required.

Max of 1 dog permitted a supplementary charge of £20 per night in specific cottages only; payable directly to hotel.

Wheelchair access available; please discuss at time of booking.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers must be printed for redemption; please show your voucher on arrival.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • Kenmore Luxury Lodges
  • The Square,
    PH15 2NU
  • Tel: 01887 830 205
  • Website

Luxury self-catering break, Perthshire

from £369
SOLD OUT
SOLD OUT