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Hi, I’m trying to purchase a voucher for spa day for 2 at Stirling Highland Hotel Total £79. I have credit for £178. When I try to use the credit it it looks as if it is deducting the whole £178 and not £79. Can you confirm it will only take £79 from the £178?
Thanks
18:44, 02/12/20
Hi there,
Thanks for getting in touch!
Your credit can be used across multiple orders until it either runs out or expires, whichever happens first, so if you don’t use the full balance in one go here the remainder will indeed stay valid for your next order.
I hope this helps!
Gillian, itison Customer Support, 07:33, 03/12/20
Hey, is the hotel still operating this as Stirling is in tier 3?
23:28, 14/12/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Saturday the 2nd of January 2021 until Friday the 30th of April 2021.
I hope this helps!
Wallis, itison Customer Support, 08:42, 15/12/20
Hi,
Will this voucher validity date be extended as we are still in lockdown?
22:03, 19/01/21
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 08:29, 20/01/21
Why do you show deals that are sold out?
Sophie, 20:55, 08/05/21
Hi there,
Thanks for getting in touch.
Older pages do sometimes come up in the results if you search for a deal on the internet. To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.
I hope this helps!
Rachael, itison Customer Support, 09:37, 10/05/21