Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I have a gift voucher valued at £25
Can I use it for this deal given to us as a gift. Regards Alfreda Stewart
Alfreda, 06:39, 30/10/19
Hi Alfreda,
Thanks for getting in touch!
I'm happy to let you know you can use a gift card to buy a voucher for this deal.
I hope this helps!
Gillian, itison Customer Support, 09:17, 30/10/19
Hi booked the high tea at the hotel, however I did not read the small print and booked direct with the hotel for 15 November at 1.30 pm now see that it just starts from 2nd January. Can I use the voucher in November my voucher here expires 19 November, it was a Christmas present. My husband has Alzheimer’s and it was not possible to book anything until he was feeling a bit better . So sorry that I got it all wrong. Regards Alfreda Stewart.
Alfreda, 11:32, 30/10/19
Hi Alfreda,
Thanks for getting in touch!
I'm afraid we can't change the validity period of vouchers but we do have the same deal valid in November which you're welcome to view by
heading to https://www.itison.com/Dundee/deals/afternoon-tea-at-3-aa-rosette-awarded-rocca-st-andrews-2
If this means your original voucher is no longer suitable just let us know at support@itison.com within 14 days of making your purchase and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 11:44, 30/10/19
Hi I have booked the afternoon tea for the 15 th November at Rusacks hotel in St Andrews and paid by debit card. I would like you to cancel the previous booking starting on the 2nd of January 2020. So very sorry for the mix up caused. My voucher is valued at £25 not sure what happens to the balance. Regards Alfreda Stewart
Alfreda, 12:12, 30/10/19
Hi Alfreda,
Thanks for getting back in touch!
I've sent you over a wee email now and you should receive it in the next couple of minutes.
I hope this helps!
Jen, itison Customer Support, 13:04, 30/10/19
Hi, can I purchase this deal for 3 people or does it have to be 2 or 4?
Helen, 17:44, 01/12/19
Hi Helen,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Macdonald Rusacks Hotel directly 0344 879 9136 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:34, 02/12/19