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Does this also include tea or only the kir royale on arrival?
Sylvia, 10:32, 09/07/21
Hi Sylvia,
Thanks for getting in touch!
I'm happy to confirm tea/coffee is included with your afternoon tea.
I hope this helps!
Courtney, itison Customer Support, 10:37, 09/07/21
When it says excludes Mon - Frid does this mean the offer
Is only available on Saturday and Sunday
10:21, 16/07/21
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes Mondays to Fridays, and can only be used on Saturdays and Sundays.
I hope this answers your question though.
Wallis, itison Customer Support, 10:33, 16/07/21
Hello, I have just made my reservation but the two options when booking are Standard or Itison. Tried both ways and entered my card details to reserve but at no point does it ask for my itison code? Can you help please?
Thanks Suzie
S, 18:13, 17/07/21
Hi Suzie,
Thanks for getting in touch!
I’m happy to let you know you can add your itison voucher code in the 'special request' box.
I hope this helps!
Wallis, itison Customer Support, 15:47, 18/07/21
We did not get the offer of tea or coffee, should we have, and the sample menus advertised were nothing like what we were given 1 quarter of a sandwich that we couldnt say what was on it, a soggy small sausage rolll, half a small brioch bun with some prawns on it and the the sweet selection was no more than very mini sweets.
A total rip off have always been very well pleased with all other Itison deals but certainly not this one.
18:05, 24/07/21
Hi there,
Thanks so much for your feedback.
I'm really sorry your experience wasn't what you'd expected, as we’d always hope you have a great time using our vouchers.
We're happy to pass your comments on to the team at 3 Session Street and you're welcome to get in touch with our support team directly at support@itison.com with your feedback.
I hope this helps in the meantime.
Rachael, itison Customer Support, 12:57, 26/07/21