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What if Covid travel restrictions prevent being able to use by the closing date?
Bruce, 14:53, 04/12/20
Hi Bruce,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 10:23, 07/12/20
Is the offer available all week and weekends?
Laura, 21:14, 09/12/20
Hi Laura,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Wednesday 3rd February until Thursday 1st April 2021 on Wednesdays, Thursdays, Fridays and Sundays from 12noon-2pm, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:50, 10/12/20
I ordered a deal at seafood restorante last week but have not received a voucher for it have I done something wrong
14:30, 23/12/20
Hi there,
Thanks for getting in touch.
I'm afraid there doesn't seem to be any valid vouchers on your account. I'd recommend having a wee look at your bank statement and if there is a charge from ITISON.COM then drop our team an email to support@itison.com and we should be able to track it down and re-send!
I hope this helps in the meantime.
Rachael, itison Customer Support, 15:14, 23/12/20