Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi I bought this ticket on Saturday and the money has came out my back but it is not showing in my orders??
kellyann, 16:09, 23/12/19
Hi Kellyann,
Thanks for getting in touch.
If you need a hand tracking it down your welcome to get in touch with our customer support team at support@itison.com and we'll see what we can do.
Rachael, itison Customer Support, 16:36, 23/12/19
Hi. Why is this advertising that it is recently refurbished but clearly is not.
Stuart, 21:43, 30/12/19
Hi Stuart,
Thanks for getting in touch!
I can confirm the spa was completely refurbished this year.
You're welcome to find out more by heading to https://scotlandshotel.com/refurbishment-plan
I hope this helps!
Rachael, itison Customer Support, 09:24, 31/12/19
Well if that is it fully refurbished it is a very poor refurbishment. We visited on 21st December and the steam room was not working, the Jacuzzi was cold with very little bubbles when switched on, and ceiling panel in sauna was hanging down. All looked dated.
Stuart, 20:35, 31/12/19
How much extra would it be to add afternoon tea to the offer? Sandra
08:28, 07/01/20
Hi there,
Thanks for getting in touch!
Our vouchers which also include afternoon tea are priced at £49 for one person or £95 for two people.
I hope this helps!
Gillian, itison Customer Support, 09:05, 07/01/20
Hi, this is a present and I need a specific day - how can I confirm availability prior to booking? Thank you.
julia, 10:39, 09/01/20
Hi Julia,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Scotland's Hotel directly on 01796 484 900 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 10:41, 09/01/20
Are robes and slippers provided?
June, 19:53, 26/01/20
Hi June,
Thanks for getting in touch!
While towels are provided, I'm afraid robes and slippers aren't.
I hope this answers your question!
Gillian, itison Customer Support, 13:45, 28/01/20