Hi, can these be refunded at all? It was bought as a gift for someone but is unsuitable.
Sami, 11:39, 04/01/20
Thanks for getting in touch!
If the gift is no longer suitable, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 11:58, 04/01/20
Thanks for replying.
It was purchased longer than 14 days ago, does that mean it is not possible to get a refund? I know a lot of places extend their returns/refund policy at this time of year due to people buying things for Christmas as gifts for people.
Sami, 12:14, 04/01/20
Thanks for getting back in touch.
We offer a full refund on unused vouchers within 14 days of purchase and we do not extend our returns policy over Christmas.
Perhaps you could look to use it on another date or, if you can’t use the voucher yourself, you’re welcome to pass it on to a friend or family member.