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Hey is this dog friendly?
Yvonne, 09:06, 08/09/21
Hi there,
Thanks for getting in touch!
I can confirm there is a maximum of 2 dogs permitted at a supplementary charge of £15 per dog per stay which is payable directly to the venue.
I hope this helps!
Jen, itison Customer Support, 11:24, 08/09/21
When do I have to pay ?
Can you pay on arrival?
19:59, 08/10/21
My partner and I wouldn’t be interested in a round of golf included with this voucher. If you removed the cost of the gold would the cost of the voucher be reduced?
09:24, 08/09/21
Hi there,
Thanks for getting in touch
I can confirm that golf is included in the price of this voucher and can't be removed. If you decided not to take part in the golf this would not be deducted from the total price.
I hope this helps though!
Hannah, itison Customer Support, 12:15, 08/09/21
With this deal can I bring a baby who will be around 5 months along with two adults?
Kim, 09:30, 08/09/21
Hi Kim,
Thanks for getting in touch!
I can confirm that children are permitted when included in the total headcount. You're welcome to contact Riverbed's directly on 01855 413 014 and they'll be happy to discuss the possibility of a baby staying further.
I hope this helps!
Hannah, itison Customer Support, 12:15, 08/09/21
Is this sold out? Saying payment declined
09:59, 08/09/21
HI there,
Thanks for getting in touch!
I can see you've now been able to purchase an voucher and booked with the venue directly.
I hope this helps!
Jen, itison Customer Support, 11:26, 08/09/21
Hi, what would happen if we couldn’t go due to covid restrictions or new government rules and the time frame for using the voucher had passed? Thanks
Fiona, 16:30, 08/09/21
Hi there,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact RiverBeds Luxury Wee Lodges directly on 01855 413 014
and they'll be happy to discuss.
I hope this helps.
Wallis, itison Customer Support, 16:46, 08/09/21
How many does it sleep?
Raymond, 19:56, 13/09/21
Hi Raymond,
Thanks for getting in touch!
I can confirm this deal is for two people only.
I hope this helps!
Courtney, itison Customer Support, 08:08, 14/09/21
Hi , can I check my dates are available before buying ?
17:17, 21/09/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 17:31, 21/09/21
When do I have to pay ?
Do you pay on arrival?
20:05, 08/10/21
Hi there,
Thanks for getting in touch.
Payment will be required when buying this deal, and is not possible at the time of arrival.
I hope this answers your question, though.
Courtney, itison Customer Support, 09:47, 09/10/21
Is this deal available on the 17th of November please. It’s my husband’s 50th birthday
Lynn, 12:06, 09/10/21
Hi Lynn,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 12:25, 09/10/21
Would it be okay if our boy wants to come he’s only 9 and if there a extra charge thanks
David, 01:08, 24/10/21
Hi there,
Thanks for getting in touch.
I can confirm children are permitted when included in the headcount, but not as an additional person.
I hope this answers your question though.
Hannah, itison Customer Support, 10:42, 24/10/21
How long will this deal be in for thanks
Lorrainesneddon, 17:44, 05/11/21
Hi there,
Thanks for getting in touch!
I'm afraid we're unable to confirm how long this deal will be available as it is subject to sales. We'd advise purchasing asap to avoid disappointment though.
You can also view the validity period of each voucher in the small print prior to purchase.
I hope this helps in the meantime.
Rachael, itison Customer Support, 18:05, 05/11/21
When is the next itson deal due out in 2022?
Fiona, 22:24, 27/04/22
Hi Fiona,
Thanks for getting in touch!
I'm afraid this deal has now sold out and we're unable to sell any more vouchers or make any guarantees it will come back on sale.
We've got some great deals in the pipeline though so I'm sure a similar deal will pop up soon!
Hannah, itison Customer Support, 08:01, 28/04/22