Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can I still buy this deal, I have had it in my basket and it just disappeared
18:35, 18/12/19
Hi there,
Thanks for getting in touch.
I'm afraid Option 1 for this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Courtney, itison Customer Support, 18:38, 18/12/19
Hi Courtney thanks for getting back to me!
I had the deal in my basket and put in my details and it disappeared? Surely if it’s in my basket and didn’t say sold out before there’s soemthing that can be done? As within 5 minutes it had went from available to unavailable
18:41, 18/12/19
Hi there,
Thanks for getting back in touch.
I'm really sorry, but it looks like the vouchers for option 1 became sold out while you were completing your order, and we're unfortunately unable to sell any more vouchers. I'm sorry for any disappointment this might cause.
I hope this answers your question though.
Wallis, itison Customer Support, 09:37, 19/12/19
Is it available for 3 nights 4th 5th and 6th March or 5th 6th and 7th march 2020
robert, 10:06, 21/12/19
Hi Robert,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Arches at Lindores directly on 01337 840351 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 17:51, 21/12/19
Hi there
Is there additional costs for a weekend stay Friday and Saturday or Saturday and Sunday nights . Thanks
Barbara, 13:57, 10/01/20
Hi Barbara,
Thanks for getting in touch!
I'm happy to let you know there are any extra supplements payable on this deal for staying at the weekend.
I hope this helps!
Gillian, itison Customer Support, 14:11, 10/01/20
Thank you Gillian
Do you know what the additional supplement is for weekends please
Barbara, 14:13, 10/01/20
Hi Barbara,
Thanks for getting back in touch!
Apologies - my last answer should have said there AREN'T extra supplements payable on this deal for staying at the weekend.
I hope this helps!
Gillian, itison Customer Support, 14:17, 10/01/20
I was hoping that was the case. Do I check availability with yourselves or the lodges . Thanks so much Gillian
Barbara, 14:20, 10/01/20
Hi Barbara,
Thanks for getting back in touch!
To check their availability before buying a voucher, please contact The Arches at Lindores directly on 01337 840351 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 14:28, 10/01/20