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Do you allow dogs?
A, 08:10, 18/09/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know 1 dog can stay per voucher for a supplement of £20, payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:20, 18/09/20
Hello
If you book the two night stay is the £25 dinner allowance just for one of those nights?
How much would it be for a room upgrade?
Thanks
09:44, 19/09/20
Hi there,
Thanks for getting in touch.
I can confirm options 2 & 3 includes a £25pp food and drink spend valid against all menus; subject to change. Voucher spend must be used in full; no change will be given.
I can confirm this deal is valid for a stay in a double, cosy or twin room. You're welcome to contact Shieldaig Lodge directly on 01445 741333 to discuss the possibility and cost of upgrading your room and they'll be happy to advise.
I hope this helps.
Rachael, itison Customer Support, 10:39, 19/09/20
Hi,
Can you upgrade the room type ?
Kathleen, 10:16, 19/09/20
Hi Kathleen,
Thanks for getting in touch!
I can confirm this deal is valid for a stay in a double, cosy or twin room. You're welcome to contact Shieldaig Lodge directly on 01445 741333 to discuss the possibility and cost of upgrading your room and they'll be happy to advise.
I hope this helps.
Rachael, itison Customer Support, 10:36, 19/09/20
If I buy a hotel deal and there is no availability on my chosen dates, is it easy to claim a refund?
Jackie, 11:04, 11/10/20
Hi Jackie,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 11:29, 11/10/20
Can you please explain what a whisky flight is. Thanks and regards, Christine Brown.
19:38, 04/11/20
Hi Christine,
Thanks for getting in touch!
A whiskey flight is a sample serving of multiple whiskeys.
I hope this helps!
Gillian, itison Customer Support, 07:11, 05/11/20
Can this be bought as a gift option for someone else
Mari, 20:46, 17/11/20
Hi Mari,
Thanks for getting in touch!
I’m happy to let you know you can gift a voucher from your account after purchasing the voucher. To view your order, just head to itison.com/my/complete_orders/.
Select Give this Voucher as a Gift, and you’ll be asked to enter your name, your recipient’s name, and a gift message.
If you want to print the voucher to give as a gift, select Save Gift and then Print Voucher. Your message should show at the top of the voucher, and you can select Print to go ahead.
If you’d rather email the voucher to your recipient, just enter their email address before selecting Save Gift. It’ll be sent to them right away.
I hope this helps!
Wallis, itison Customer Support, 08:02, 18/11/20