St Andrews Aquarium family pass & feeding experiences

The Scores, St Andrews, KY16 9AS

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St Andrews Aquarium family pass & feeding experiences St Andrews Aquarium family pass & feeding experiences St Andrews Aquarium family pass & feeding experiences St Andrews Aquarium family pass & feeding experiences St Andrews Aquarium family pass & feeding experiences St Andrews Aquarium family pass & feeding experiences

Family pass plus an optional seal, meerkat or penguin feeding experience for two at St Andrews Aquarium; see over 100 species including Scotland’s largest snakes, sharks and the new pair of tiny marmoset monkeys! - save up to 61%

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Questions and answers

I just want to clarify if I bought one of the feeding experiences then the feeding experience & access to the Aquariam is valid until 22nd Dec ?

Donna, 13:31, 04/05/19

Hi Donna,

Thanks for getting in touch!

I can confirm seal, meerkat and penguin feeding vouchers are valid until Sun 22 Dec 2019, 7 days, 4pm only; subject to availability and this includes entry to the aquarium.

I hope this helps!

Rachael, itison Customer Support, 14:29, 04/05/19

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Hi, how does it work? Is the access pass with feeding experience valid only till 31st May 2019, or till December 2019? Thank you!

Tereza, 09:07, 05/05/19

Hi Tereza,

Thanks for getting in touch!

The seal, meerkat and penguin feeding voucher options can all be used until Sunday 22nd December 2019, subject to the valid times and availability.

I hope this helps!

Gillian, itison Customer Support, 09:00, 06/05/19

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Hi there

We went yesterday and spent £31 to get in and today in small print this itison is valid from May 1st!!! We are miffed as cost us £16.00 extra even tho itison say valid from first of May ...
Please advise
Nikki

Nikki, 09:52, 05/05/19

Hi Nikki,

Thanks for getting in touch!

I'm really sorry if you didn't see this deal in advance of your visit. We will always let you know about all of our new deals in the email we send each day, but if you're planning to visit somewhere in particular it's often worth having a wee look on the website as well to see if we are running a deal.

I hope this helps!

Gillian, itison Customer Support, 09:04, 06/05/19

Hi Gillian,

Please advise as we kept checking website all last week as my daughter really wanted to go to to the aquarium for her birthday as loves it and this was most definnately NOT on the website.. we do not RELY on emails we look at the actual itison site.

she would have loved the feeding experience.

Would have totally understoodd if we had JUST missed this deal but we didnt..... as supposed to be runnng from Wed 1st May????????? as in the small print!!

Nikki, 09:44, 06/05/19

Hi Nikki,

Thanks for getting in touch.

I'm really sorry again for the disappointment caused here, but I can confirm this deal has been featured in the "family" categories of our Aberdeen, Dundee, Edinburgh and Glasgow sections since the 1st May.

I am very sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 10:00, 06/05/19

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It was my daughters birthday and we had been looking for the deal especially feeding experience she missed out on and then see it on today but valid from last Wednesday we are very upset

Nikki, 09:59, 05/05/19

Hi Nikki,

Thanks for getting in touch!

I'm really sorry if you didn't see this deal in advance of your visit. We will always let you know about all of our new deals in the email we send each day, but if you're planning to visit somewhere in particular it's often worth having a wee look on the website as well to see if we are running a deal.

I hope this helps!

Gillian, itison Customer Support, 09:04, 06/05/19

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If the feeding experience is for 2 can and adult and a six year old do it ?

Karen, 10:02, 05/05/19

Hi Karen,

Thanks for getting in touch!

The seal, meerkat and penguin feeding voucher options are all for two people, but I'm afraid they are only suitable for ages 8+.

I hope this helps!

Gillian, itison Customer Support, 09:04, 06/05/19

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Is the pass valid for 7 days from date of purchase?

11:49, 05/05/19

Hi there,

Thanks for getting in touch!

These vouchers can all be used 7 days a week until their expiry date, subject to availability.

I hope this helps!

Gillian, itison Customer Support, 09:05, 06/05/19

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Can 1 adult and 3 children go rather than 2 and 2?

kathleen, 06:05, 06/05/19

Hi Kathleen,

Thanks for getting in touch!

The family pass can also be used by 1 adult and 3 children.

I hope this helps!

Gillian, itison Customer Support, 09:06, 06/05/19

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Hi Gillian,

Please advise as we kept checking website all last week as my daughter really wanted to go to to the aquarium for her birthday as loves it and this was most definnately NOT on the website.. we do not RELY on emails we look at the actual itison site.

she would have loved the feeding experience.

Would have totally understoodd if we had JUST missed this deal but we didnt..... as supposed to be runnng from Wed 1st May????????? as in the small print!!

Nikki, 09:49, 06/05/19

Hi Nikki,

Thanks for getting in touch.

I'm really sorry again for the disappointment caused here, but I can confirm this deal has been featured in the "family" categories of our Aberdeen, Dundee, Edinburgh and Glasgow sections since the 1st May.

I am very sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 10:01, 06/05/19

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This Voucher only went live Sunday 5th May but saying valid from Wednesday 1st May please advise...

Nikki, 10:00, 06/05/19

Hi Nikki,

Thanks for getting in touch.

I'm really sorry again for the disappointment caused here, but I can confirm this deal has been featured in the "family" categories of our Aberdeen, Dundee, Edinburgh and Glasgow sections since the 1st May.

I am very sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 10:02, 06/05/19

Gillian I am sorry to dispute this as we checked last week and definately not on ...and would like a Manger to get in touch

Nikki, 10:05, 06/05/19

we seached site every day for this deal in particular last week .. not happy at being told it was - I am not accepting this.

Nikki, 10:08, 06/05/19

Hi Nikki,

Thanks for getting back in touch.

I've emailed you directly to advise a little further.

I hope this helps.

Gillian, itison Customer Support, 11:01, 06/05/19

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Hello Gillian

Hi Gillian your direct email would not allow a reply ... so please reply to this -I can assure you it was not in Dundee itison as my husband and I both checked prior to booking even on the actual day Saturday 4th just in case as the aquarium often features on itison.. but not on till Sunday and I thought typical but wasn’t annoyed until I saw date it valid from.. can the aquarium or a manager sort this out ..

Nikki

Nikki, 11:40, 06/05/19

Hi Nikki,

I have received your reply and I'll respond to that directly.

I hope this helps.

Gillian, itison Customer Support, 11:55, 06/05/19

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My husband got an email yesterday re Aquarium from Itison .. and said he had searched on saturday in deals and was not on Dundee itison - only an old sold out advert..please advise -this could not have been on Dundee Itison UNTIL yesterday !!!

Nikki, 12:25, 06/05/19

Hi Nikki,

Thanks for getting back in touch.

I've replied to your previous email directly, and I'm really sorry again there's nothing we can do to help here retrospectively.

Gillian, itison Customer Support, 13:13, 06/05/19

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Hi there
I would like a pass for a family of 4, 2 adults and 2 kids (8 and 6) and I would like a feeding pass for my 8 year old. Do I need to buy two separate deals? The family pass and a feeding voucher?
Thanks

Gillian, 12:54, 06/05/19

Hi Gillian,

Thanks for getting in touch!

It may work out cheapest to buy our £15 family pass and simply pay for your 8 year old to enjoy the feeding experience directly. To discuss the costs of booking this directly, please contact St Andrews Aquarium and they'll be happy to advise.

I hope this helps!

Gillian, itison Customer Support, 13:18, 06/05/19

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Poor poor show

Nikki, 13:38, 06/05/19

Hi Nikki,

Thanks for getting back in touch, but I'm afraid we sadly can't help any further on this occasion. I am very sorry for the disappointment caused.

Gillian, itison Customer Support, 14:11, 06/05/19

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Gillian get your boss which you must have to get in touch

Nikki, 13:39, 06/05/19

Hi Nikki,

Thanks for getting back in touch, but I'm afraid we sadly can't help any further on this occasion. The customer support manager has replied to your previous email.

I am very sorry for the disappointment caused.

Gillian, itison Customer Support, 14:11, 06/05/19

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sorry I have to message on here as it will not let me reply on our personal emails for some reason??

Nikki, 13:42, 06/05/19

Hi Nikki,

Thanks for getting back in touch, but I'm afraid we sadly can't help any further on this occasion. I am very sorry for the disappointment caused.

Gillian, itison Customer Support, 14:12, 06/05/19

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At what age do children have to pay ?

09:44, 12/05/19

Hi there,

Thanks for getting in touch!

I can confirm children are classed as ages 3 – 15 and children ages 2 and under go free.

I hope this helps!

Rachael, itison Customer Support, 12:16, 12/05/19

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Can the voucher be used for 1 adult and 3 children

joseph, 16:28, 14/05/19

Hi Joseph,

Thanks for getting in touch!

I'm happy to let you know the family pass can be used for 1 adult and 3 children.

I hope this helps!

Wallis, itison Customer Support, 16:43, 14/05/19

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We intend to visit on 1st of June 2019 for my daughters birthday. The Small print states that the family pass expires on 31st of May. Will this offer repeat on the 1st? Thanks

19:17, 28/05/19

Hi there,

Thanks for getting in touch!

I'm afraid this voucher can't be used on the 1st of June, but we work closely with all of our deal providers, so hopefully another offer will be available soon.

I hope this helps!

Courtney, itison Customer Support, 09:15, 29/05/19

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The family pass says it expires 31/05 may but your still selling it, is it valid or not

Beverley, 00:29, 02/06/19

Hi Beverley,

Thanks for getting in touch!

I'm afraid the family pass deal has ended, and we're unable to sell any more vouchers - it's just the feeding experience vouchers that are still on sale.

We've some great deals in the pipeline though, I'm sure a similar deal will pop up soon!

Wallis, itison Customer Support, 09:38, 03/06/19

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Is this deal valid or not as it says expires 31st May and it is now he 2nd June. also there is something in the small print about expiring the end of December. It’s slightly vague. Can you clarify?
Thanks Vivien

Vivien, 11:43, 02/06/19

Hi Vivien,

Thanks for getting in touch!

I'm afraid the family pass deal has ended as they were only valid until the 31st of May, but the feeding experience vouchers are still on sale as they're valid until the 22nd of December.

I hope this helps clear things up!

Wallis, itison Customer Support, 09:39, 03/06/19

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This deal says expires on 31st May ? Just wanted to check if date is right as csn still but then

Melanie, 16:15, 04/06/19

Hi Melanie,

Thanks for getting in touch!

Option 1 for this deal was valid until the 31st of May, but has now been taken off sale.

Seal, Meerkat and Penguin feeding vouchers are valid until Sun 22 Dec 2019.

I hope this helps!

Courtney, itison Customer Support, 16:24, 04/06/19

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Hi

When you go as far as selecting which feeding experience to choose, that it includes to entry tickets to the Aquarium. Can you confirm that is correct.

Vivien, 23:11, 05/06/19

Hi Vivien,

Thanks for getting in touch!

I'm happy to confirm each feeding experience includes entry to the aquarium for two people.

I hope this helps!

Courtney, itison Customer Support, 08:11, 06/06/19

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I noticed it says valid until 31st May but we are 6th June today? I am confused and don’t want to buy if not going to be any use. Thanks

Karen, 15:12, 06/06/19

Hi Karen,

Thanks for getting in touch!

I'm afraid the family pass deal has ended, and we're unable to sell any more vouchers as it was only valid to use until the 31st of May - it's just the feeding experience vouchers that are still on sale as these are valid to use until the 22nd of December.

We've some great deals in the pipeline though, I'm sure a similar deal will pop up soon!

Wallis, itison Customer Support, 15:59, 06/06/19

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I was looking at the St Andrews Aquarium experience. The small print states voucher valid May 1st until May 31, but the seal feeding is available until 22nd dec. is this offer still valid?

Glen, 15:13, 07/06/19

Hi Glen,

Thanks for getting in touch!

I can confirm the seal feeding experience voucher is valid until the 22nd December 2019.

I hope this helps!

Gillian, itison Customer Support, 15:37, 07/06/19

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Hello, really want to do the penguin feeding. Will you be releasing anymore vouchers?

Regards

18:55, 10/06/19

Hi there,

Thanks for getting in touch!

I'm afraid this option is now sold out and I can't guarantee more vouchers will become available.

I'm sorry for the disappointment on this occasion.

Courtney, itison Customer Support, 08:01, 11/06/19

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Hi
Family pass is advertised but is not one of the purchase options - why is this
Thanks
Alan

11:51, 12/06/19

Hi Alan,

Thanks for getting in touch!

I'm afraid the family pass option has now sold out, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!

Gillian, itison Customer Support, 11:59, 12/06/19

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Can I ask why the aquarium deal has a valid date of 1st May to 31st May - when the feeding option has a valid date of 22nd Dec. This doesn’t make sense to me.
Surely if the valid dates were only to the 31st May then the deal would be removed and if the dates are longer would it not make sense to change the valid until date ???

Sarah, 08:19, 16/06/19

Hi Sarah,

Thanks for getting in touch!

I can confirm Option 1 for a Family pass was valid from Wed 1 May 2019 until Fri 31 May 2019. Options 2 - 4 are all valid until Sun 22 Dec 2019 which is why this deal has still been available to buy.

I'm afraid this deal is currently sold out, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!

Courtney, itison Customer Support, 09:56, 16/06/19

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Did this run out on May 31st 2019?

12:29, 25/06/19

Hi there,

Thanks for getting in touch!

I'm afraid this deal expired on the 31st of May and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!

Jen, itison Customer Support, 13:00, 25/06/19

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

Family pass for up to two adults and two children OR

Seal, Meerkat or Penguin feeding experience for two plus entry to the aquarium 

Small print

Family pass:

Family pass voucher is valid from Wed 1 May 2019 until Fri 31 May 2019, valid 7 days 10am - 5pm, (last entry 1 hour prior to closing); subject to availability.

Advance booking not required.

Multiple purchases permitted.

Voucher permits entry for two adults and two children on one day.

Suitable for all ages; children are classed as ages 3 – 15 and children ages 2 and under go free.

Seal, Meerkat and Penguin feeding:

Seal feeding voucher is valid until Sun 22 Dec 2019, 7 days, 10.30am only; subject to availability.

Meerkat feeding voucher is valid until Sun 22 Dec 2019, 7 days, 1.30pm and 4.30pm; subject to availability.

Penguin feeding voucher is valid until Sun 22 Dec 2019, 7 days, 4pm only; subject to availability.

Advance booking required. Voucher must be booked by Fri 1 Nov 2019 (we don’t want you to miss out!)

You risk forfeiting your voucher if you cancel within 24 hours of your booking.

Vouchers permit two people to one feeding session and aquarium entry each.

Members should arrive 10 mins before the booked time so you can meet the keeper at the enclosure to receive your introduction to the animals.

Feeding experience lasts approx. 30 mins.

Full length trousers must be worn and closed toed shoes. Seals and penguins are outside, please dress appropriately for the weather.

Gloves are provided but the meerkats eat insects and the seals and penguins eat fish that you will be handling.

The meerkat enclosure has soft sand underfoot and involves stepping over rocks; members must be able bodied and sturdy on their feet.

Suitable for ages 8+.

All visitors enter into our enclosures at their own risk. There is a chance you may get bitten.

General:

No wheelchair access available due to ongoing construction work.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment. 

Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • St Andrews Aquarium
  • The Scores, St Andrews,
    KY16 9AS
  • Tel: 01334 474786
  • Website