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If I buy this deal and no dates are available that suit us, will I get a full refund ?
Thank you
LYNSEY
Lynsey, 22:41, 19/05/19
Hi Lynsey,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:03, 20/05/19
Hi there, was just wondering how long will this offer be available for? X
15:31, 20/05/19
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Mon 1 Jul 2019 until Mon 30 Sept 2019, 7 days; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 15:42, 20/05/19
Hi there,
I just wanted to double check ...
If I was purchasing this to go away with my partner do I need to select 2 in the quantity box? Or would that mean I was purchasing two stays?
Thanks so much x
Hayley, 14:31, 01/06/19
Hi Hayley,
Thanks for getting in touch!
I'm happy to let you know each voucher is valid for two people, so you would only need to buy one voucher.
I hope this helps!
Courtney, itison Customer Support, 16:44, 01/06/19
Hi,
I would love to purchase this voucher but due to childcare there’s only a specific date I can do. Is there any way of checking this in advance?
Thanks
Gemma
20:52, 09/06/19
Hi Gemma,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Fernie Castle directly on 01337 810 381 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 09:24, 10/06/19
How do you know what dates are available ? Looking at Saturday 6th July but can see where I can check this. Don't want to buy the voucher then find out I cant get this date.
Dominic, 13:50, 20/06/19
Hi Dominic,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Fernie Castle directly on 01337 810 381 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 14:06, 20/06/19
Would we be able to stay a night with my daughter too, so the three of us in a room. She’s 7
Many thanks,
Kim
09:01, 30/06/19
Hi Kim,
Thanks for getting in touch!
I'm afraid children aren't permitted at this venue.
I hope this answers your question though.
Jen, itison Customer Support, 16:37, 30/06/19
Hi there, was wondering if it’s possible to buy one voucher for one night then book the next night (full price) as I see you can’t use multiple vouchers. Thank you
22:14, 26/07/19
Hi there,
Thanks for getting in touch!
You're welcome to give Fernie Castle a call directly on 01337 810 381 and they'll be happy to advise further on their availability for consecutive nights.
I hope this helps!
Gillian, itison Customer Support, 10:17, 28/07/19