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Are dogs allowed
11:10, 19/10/20
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though.
Courtney, itison Customer Support, 12:37, 19/10/20
Does this carry a 14 day refund option
Sandy, 20:30, 19/10/20
Hi Sandy,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase.
I hope this helps!
Rachael, itison Customer Support, 08:55, 20/10/20
Is access to the leisure facilities included? So the swimming pool?
Thanks
09:42, 01/11/20
Hi there,
Thanks for getting in touch!
To discuss spa facilities, you're welcome to contact the team at Castle Inn Hotel directly by calling 017687 76401 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 11:09, 01/11/20
Hi,
This deal is only valid until end March 21. This is a gift for my parents who are in Tier 2. If they are unable to book during the voucher period due to a change in Tiers or national lockdown will this voucher be extended? Please let me know ASAP.
21:34, 21/12/20
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee by heading to https://www.itison.com/guarantee.
I hope this helps!
Gillian, itison Customer Support, 08:40, 22/12/20