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Hi would I be able to purchase 3 tickets.
linda, 18:53, 02/04/19
Hi Linda,
Thanks for getting in touch!
I'm happy to let you know multiple purchases are permitted, so you're welcome to buy a voucher for two people and a voucher for one person to allow entry for three people.
I hope this helps!
Courtney, itison Customer Support, 09:19, 03/04/19
Hi, I have just bought a unlimited annual pass for Edinburgh Dungeon and I haven't received an email with a code number, what happens next?
Betty, 16:43, 03/04/19
Hi Betty,
Thanks for getting in touch!
If you can't find your order you're welcome to call us on 0141 223 8843 or email support@itison.com. We're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30.
I hope this helps in the meantime!
Courtney, itison Customer Support, 16:47, 03/04/19
Hi can you advise why the age is from 8 years when children aged 5 are allowed entry?
10:34, 04/04/19
Hi there,
Thanks for getting in touch.
I can confirm this deal is suitable for ages 8+ however it is up to the discretion of the accompanying adult. Please note children 5 years and under will not be admitted to the Dungeon and this is in line with the venue's terms and conditions.
I hope this answers your query.
Rachael, itison Customer Support, 10:46, 04/04/19
Sorry bit confused about my last response in relation to children aged 5+ being allowed in - you state they are not allowed in but you can buy tickets online on their website for 5+ so they can get into the dungeons
11:32, 04/04/19
Hi there,
Thanks for getting back in touch although I'm sorry for any confusion caused.
I can confirm this deal is recommended for ages 8+. This is in line with The Edinburgh Dungeon's terms which you're welcome to view by heading to
https://edinburgh-support.thedungeons.com/hc/en-us/articles/115001715251-Are-there-any-restrictions-for-children-visiting-The-Edinburgh-Dungeon-
I hope this helps answers your query.
Rachael, itison Customer Support, 16:50, 04/04/19
Are today's offer valid for July, when my family are visiting from overseas?
Wilma, 08:47, 08/04/19
Hi Wilma,
Thanks for getting in touch!
You can check the valid dates for each deal, including the expiry date, in the small print section of each advert.
I hope this helps!
Gillian, itison Customer Support, 09:01, 08/04/19
Can I buy for 1 adult and 2 children, it says only 2 tickets ?
13:52, 09/04/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple purchases are permitted, so you're welcome to buy a voucher for two people and a voucher for one person to allow entry for three people.
I hope this helps!
Gillian, itison Customer Support, 13:55, 09/04/19
Hello! Do I have to print a voucher or is it something I can show on my phone? Thank you x
07:19, 04/05/19
Hi there,
Thanks for getting in touch!
I can confirm vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
I hope this helps!
Rachael, itison Customer Support, 09:30, 04/05/19