Mountstuart Rd, Rothesay, Isle of Bute, PA20 9JP
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What does F&B voucher mean?
Coilean, 10:02, 13/04/22
What does F&B voucher mean?
Coilean, 10:04, 13/04/22
Hi Coilean,
Thanks for getting in touch!
I'm happy to confirm this refers to a food and beverage voucher to use within the restaurant.
I hope this helps!
Wallis, itison Customer Support, 10:11, 13/04/22
How do you book online
10:05, 13/04/22
Hi there,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Wallis, itison Customer Support, 10:10, 13/04/22
Is there a pool / sauna / gym?
Alan, 10:28, 13/04/22
Hi Alan,
Thanks for getting in touch!
I'm afraid leisure facilities aren't available at this hotel.
I hope this answers your question though.
Wallis, itison Customer Support, 10:38, 13/04/22
In the times l thought there was a hydro pool ?
Sandra, 16:01, 19/04/22
Hi,
Is the £40 F&B voucher per person?
12:18, 13/04/22
Hi there,
Thanks for getting in touch!
I can confirm the £40 F&B voucher is for two people.
However, I hope this helps!
Jen, itison Customer Support, 12:53, 13/04/22
For two people to share or one voucher each for two ?
13:38, 13/04/22
Hi there,
Thanks for getting back in touch.
I can confirm the £40 F&B voucher is to share between two people.
I hope this helps!
Courtney, itison Customer Support, 13:50, 13/04/22
Hi, Want to order two overnight for 2 vouchers but want to use them on consecutive nights. Also, I want to book a superior Sea View room. Neither option appears as I try to place my order. Can you advise please.
Mrs., 12:35, 13/04/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know rooms can be upgraded to a superior Seaview room for a supplementary charge of £30 per room per night.
This is arranged directly with the hotel once you've purchased your vouchers.
I hope this helps!
Wallis, itison Customer Support, 12:50, 13/04/22
What benefit do I gain by purchasing in advance
the f&b voucher as opposed to buying food and drink at the hotel
craig, 13:07, 13/04/22
Hi Craig,
Thanks for getting in touch!
Although there isn't a discount on the £40 F&B voucher, this makes a great addition when giving this voucher as a gift.
I hope this helps!
Courtney, itison Customer Support, 13:52, 13/04/22
When it says reopening in May 2022 has it been refurbished , also I cannot find any reviews of this hotel
15:38, 13/04/22
Hi there,
Thanks for getting in touch!
You're welcome to contact The Glenburn Hotel directly for more information regarding room specifics, and they'd be happy to advise.
As the hotel is under new management and aren't reopening until May, there are currently no reviews.
I hope this helps!
Fiona, itison Customer Support, 16:24, 13/04/22
How do you arrange the upgrade to superior seaview
15:42, 13/04/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know rooms can be upgraded to a superior Seaview room for a supplementary charge of £30 per room per night.
This is arranged directly with the hotel once you've purchased your vouchers.
I hope this helps!
Fiona, itison Customer Support, 15:47, 13/04/22
Are the hotel rooms and/or public areas dog friendly? Thanks!
Vicki, 17:16, 13/04/22
Hi Vicki,
Thanks for getting in touch!
I'm pleased to confirm that pets are permitted within standard hotel rooms only. They are also permitted in other public areas within the hotel excluding the restaurant or any areas where food is being served.
I hope this helps!
Laura, itison Customer Support, 17:31, 13/04/22
In this day and age, why are you promoting a large hotel that has no wheelchair access? I was looking at this deal, only to find in the 12th bullet point under ‘General’ (within the “What to expect” section) that this hotel has “no wheelchair access”, ruling it out. By advertising, and thus supporting, locations which are so inaccessible itison is doing nothing to help change things for those of us who are disabled. I can appreciate smaller venues may have issues, but a hotel as big as the Glenburn should have addressed this matter, especially having just completed a refurbishment in 2016.
Karen, 17:28, 13/04/22
Hi Karen,
Thanks for getting in touch although I'm really sorry for the disappointment here.
We work with many great venues throughout Scotland where accessibility is available for everyone, but I'm afraid wheelchair access isn't possible for every venue. We'll always aim to include this information in the small print prior to purchase, to ensure you're aware of this from the get go.
We do try to make our deals as inclusive as possible but I'm truly sorry this venue isn't suitable for you. Hopefully you find another deal and enjoy your stay!
Jen, itison Customer Support, 10:12, 15/04/22
Hi
Do you have single rooms and what are they priced at for July.
So happy to see the hotel open again. 😀
17:34, 13/04/22
Hi there,
Thanks for getting in touch!
Whilst most of our vouchers are for two people, you're welcome to contact The Glenburn Hotel directly to discuss the possibility of using this voucher for single occupancy and they'll be happy to advise.
Just keep in mind that no further discount can be applied.
I hope this helps!
Jen, itison Customer Support, 07:59, 14/04/22
Is the £40 food and drinks voucher spent on 1 night only night or can it be spread over a 2 night stay
Marjory, 19:05, 13/04/22
Hi Marjory,
Thanks for getting in touch!
I can confirm £40 F&B voucher is for the first night only.
However, I hope this helps!
Jen, itison Customer Support, 09:42, 15/04/22
How far is the Glenburn from the ferry terminal?
marion, 16:21, 14/04/22
Hi Marion,
Thanks for getting in touch!
I'm happy to confirm the ferry terminal is approximately a 5 minute drive, or 20 minute walk, from the hotel.
I hope this helps!
Wallis, itison Customer Support, 17:25, 14/04/22
Can you explain the food and beverage voucher? It seems that you pay an extra £40 to get a £40 voucher or have I read it wrong?
09:49, 17/04/22
Hi there,
Thanks for getting in touch!
Although there isn't a discount on the £40 F&B voucher, this makes a great addition when giving this voucher as a gift.
I hope this helps!
Courtney, itison Customer Support, 10:00, 17/04/22
If I buy 2 vouchers for consecutive nights can I buy 2 fb vouchers also one for each night
Janet, 10:04, 17/04/22
Hi Janet,
Thanks for getting in touch.
You're welcome to contact The Glenburn Hotel directly to discuss the possibility of using both F&B vouchers on the same night, and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 10:39, 17/04/22
Do you have a swimming pool
Sandra, 15:59, 19/04/22
Hi Sandra,
Thanks for getting in touch!
I'm afraid leisure facilities aren't available at this hotel.
I hope this answers your question though.
Hannah, itison Customer Support, 16:07, 19/04/22
Hi. I would like to buy this deal but before doing so need to know whether the hotel has availability for 27th and 28th June 2022 for an Itison booking for two in a standard double room. I contacted the reservations department for the Hotel today and they advised that confirmation could only come from the voucher supplier. So to be clearczi do not want to purchase an Itison voucher for this deal untilcI have assurance that these dates are available for an an Itison booking. Can you please confirm that the dates are available and I will then buy the deal and immediately book. Thanks in anticipation of your help with this.
Elaine, 22:27, 29/04/22
Hi Elaine,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 09:09, 30/04/22
We have a booking for 5th to 8th May but it would appear the hotel is not yet open. Please confirm.
Sheila
Sheila, 10:36, 03/05/22
Hi Sheila,
Thanks for getting in touch!
I believe you've been in touch with our Customer Support team today, who have helped with your query.
I hope this helps.
Fiona, itison Customer Support, 11:01, 03/05/22
I have been trying to call and email the hotel directly and still had no reply yet. Are they actually open for business yet?
I need to know if I can take my dogs into the bar and restaurant so we can actually eat there too! I presume so as it says it’s dog friendly! This needs to
be made clear on their advert.
11:13, 09/05/22
Hi there,
Thanks for getting in touch!
Although your dog is welcome in your room at a supplementary charge, I'm afraid dogs aren't permitted in any areas of The Glenburn Hotel that serve food, including their bar and lounge,
The Glenburn Hotel are now open, please contact them directly by completing their online form - https://bespokehotels.com/glenburn-hotel/pages/contact-us - and they'll be happy to discuss anything further with you.
I hope this helps!
Caitlin, itison Customer Support, 11:04, 10/05/22
Hi I want to order 2 overnight for 2 people vouchers can I use them on consecutive nights?
Sheena.
18:29, 12/05/22
Hi Sheena,
Thanks for getting in touch!
I'm happy to let you know that multiple vouchers can be used on consecutive nights; subject to availability.
I hope this helps!
Caitlin, itison Customer Support, 10:35, 13/05/22
Can you upgrade to the suit ty x
14:37, 14/05/22
Hi there,
Thanks for getting in touch!
You're welcome to contact The Glenburn Hotel directly to discuss the possibility and costs of upgrading to a suite.
I hope this helps!
Fiona, itison Customer Support, 14:58, 14/05/22
this hotel is in receivership is it not????
margaret, 20:28, 18/05/22
Hi Margaret,
Thanks for getting in touch!
I'm happy to let you know that The Glenburn Hotel are under new management and reopened in May.
I hope this helps!
Caitlin, itison Customer Support, 10:14, 19/05/22
What dates are available?
alistair, 11:34, 19/05/22
Hi Alistair,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Laura, itison Customer Support, 12:02, 19/05/22
Are dogs welcome.
Thank you.
14:37, 22/05/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know pets are permitted in standard rooms, for a supplement of £15 per night; payable directly to the hotel.
I hope this helps!
Caitlin, itison Customer Support, 11:08, 23/05/22
Hello, do you offer family rooms? How many people can they accommodate and how would I book it?
Doreen, 12:44, 07/06/22
Hi Doreen,
Thanks for getting in touch!
I can confirm rooms can be upgraded for a supplementary charge per room per night: family 3 & triple £30, Seaview family 3 £35, Seaview family 4 £45 which is payable directly to the hotel.
I hope this helps!
Jen, itison Customer Support, 15:42, 07/06/22
I have a booking with you from 3rd July for 3 nights. I may require a change of dates is Friday 1st July available for 3 NIGHTS
JOHN, 18:02, 08/06/22
Hi John,
Thanks for getting in touch!
If you need to change your booking please email support@itison.com and our team will be happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 09:33, 09/06/22
Hi
My husband has Coeliacs disease,commonly know as Gluten free,does this hotel accommodate guests with this allergy?
Thanks
Sandra, 09:16, 23/06/22
Hi Sandra,
Thanks for getting in touch!
I'm happy to let you know gluten free options are available. Just let the venue know of any requirements when you make your booking.
I hope this helps!
Laura, itison Customer Support, 10:03, 23/06/22
Can I pay extra to have a room for three please?
09:10, 24/06/22
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact The Glenburn Hotel directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Fiona, itison Customer Support, 10:01, 24/06/22
How do I check if the hotel has the dates I want?
moyra, 18:05, 27/06/22
Hi Moyra,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 09:50, 28/06/22
Can I have a price for a 2 or 3 night stay with a well behaved pet for Sep. 2023 with a seaview
Catherine, 03:35, 01/07/22
Can I have a price for a 2 or 3 night stay with a room with a Seaview and with a pet
Catherine, 03:37, 01/07/22
Hi Catherine,
Thanks for getting in touch!
I'm afraid this deal is only valid to use until Friday the 30th of September 2022, and can't be used after this date.
I hope this answers your question though.
Wallis, itison Customer Support, 09:31, 01/07/22
Hi it says availability is till June 2022 is it a
Misprint or is this right enough if so why is it still available to purchase thanks
Stephen, 21:49, 08/08/22
Hi Stephen,
Thanks for getting in touch!
There were two options available for this deal - May-June or July-September, so I'm happy to let you know this deal is now valid until the 30th of September 2022.
I hope this helps!
Fiona, itison Customer Support, 09:31, 09/08/22
price for diner per night
andrewfulton, 15:27, 14/08/22
Hi Andrew,
Thanks for getting in touch!
We have a few different options available for this deal which include a £40 F&B voucher to use on one night:
Option 2 - Overnight for 2 with £40 F&B voucher and breakfast - £139.00
Option 3 - 2 nights for two with £40 F&B voucher one night and breakfast each morning -£219.00
Option 4 - 3 nights for two with a £40 F&B voucher one night and breakfast each morning - £309.00
I hope this helps!
Courtney, itison Customer Support, 08:00, 15/08/22
how much is dinner
andrewfulton, 15:29, 14/08/22
Hi Andrew,
Thanks for getting in touch!
We have a few different options available for this deal which include a £40 F&B voucher to use on one night:
Option 2 - Overnight for 2 with £40 F&B voucher and breakfast - £139.00
Option 3 - 2 nights for two with £40 F&B voucher one night and breakfast each morning -£219.00
Option 4 - 3 nights for two with a £40 F&B voucher one night and breakfast each morning - £309.00
I hope this helps!
Courtney, itison Customer Support, 08:00, 15/08/22
Is this a dog freindly deal?
Ruth, 16:41, 16/08/22
Hi Ruth,
Thanks for getting in touch!
I'm happy to let you know that pets are permitted at a supplementary charge of £15 per night; payable directly to hotel. Please note pets are only permitted in standard rooms. They are only permitted in the outside balcony dining area.
I hope this helps!
Fiona, itison Customer Support, 17:00, 16/08/22
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
May - Jun options:
Voucher is valid from Sun 1 May until Thu 30 Jun 2022, 7 days.
Voucher must be booked by Mon 27 Jun 2022 (we don’t want you to miss out!).
Jul - Sep options:
Voucher is valid from Fri 1 Jul until Fri 30 Sep 2022, 7 days.
Excludes 2, 29 - 31 Jul, 20 Aug 2022.
Voucher must be booked by Wed 31 Aug 2022 (we don’t want you to miss out!).
General:
Bookings are subject to availability.
Online bookings only.
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted. Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm - 10pm, check-out 11am.
Standard twin or double room available.
Rooms can be upgraded for a supplementary charge per room per night:: Seaview £20, superior seaview £30, family 3 & triple £30, seaview family 3 £35, seaview family 4 £45; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Dinner options: Include a £40 to spend on the set dinner menu, subject to change. Please note the voucher can be spent on food and drink. Vegan, vegetarian, gluten / wheat free options are available. Please advise hotel when booking. Dinner is on one night only.
Children permitted in family rooms; 0 - 4 stay free of charge, 5 - 12 can stay at a supplementary charge of £15 including breakfast; payable directly. 12+ are classed as adults.
Pets are permitted at a supplementary charge of £15 per night; payable directly to hotel, please note pets are only permitted in standard rooms. They are only permitted in the outside balcony dining area.
No wheelchair access.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
You can use your paperless voucher from your itison account on any mobile device. Printed vouchers are also accepted.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.