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Just payed 30 pounds there for 5 candles not sent me my code to pick candles I would like
John, 17:19, 13/10/20
Hi John,
Thanks for getting in touch!
I'm really sorry for the delay here. Although most of our voucher codes are generated instantly, for some deals this process can take up to 30 minutes.
Your voucher should have arrived shortly after you posted this question and you can also view it by heading to https://www.itison.com/my/complete_orders/.
I hope this helps!
Gillian, itison Customer Support, 17:37, 13/10/20
Hello, any update on my email week ago regarding the website asking for payment even though I put the voucher code in.
Thanks
13:01, 03/11/20
Hi there,
Thanks for getting in touch!
Our support team have responded to your email now so I hope this helps!
Rachael, itison Customer Support, 13:38, 03/11/20
How do I redeem the voucher with the company as can’t see option to use code on their website
Wilkinson, 10:41, 04/11/20
Hi there,
Thanks for getting in touch.
After purchasing, you'll be given a link and instructions on how to redeem your voucher.
I hope this helps!
Jen, itison Customer Support, 11:10, 04/11/20
how do i get voucher code to order candles
22:11, 12/11/20
Hi there,
Thanks for getting in touch!
Although most of our voucher codes are generated instantly, for some deals this process can take up to 30 minutes.
Your voucher code should arrive with you shortly after you purchase this deal.
I hope this helps!
Rachael, itison Customer Support, 08:56, 13/11/20
Credit code used - does this not cover P&P?
Cost for candles £14 credit £18. Did not have opportunity to select fragrance preferred - do I just have to receive sender's choice!
frances, 10:05, 17/11/20
Hi Frances,
Thanks for getting in touch!
I can confirm P&P is charged when checking out on the Waxify website.
You will be able to choose your scents when redeeming your code on the Waxify website, once you've purchased your voucher.
I hope this helps!
Jen, itison Customer Support, 10:40, 17/11/20