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Hi I just bought this. So the child goes free when I pay an adult ticket. I think I made a mistake. I was wanting 2 chips tickets and 1 adult. Does this mean I do not have to pay for my child who is going to be 4. The tickets have came through and I am unsure. The other child ticket is for my friend if I get it free.
Sarah, 08:00, 10/08/19
Hi there,
Thanks for getting in touch!
I can confirm infants are classed as under 1yrs and require an infant ticket; infant tickets can only be purchased with an accompanying adult ticket.
All children and infants must be accompanied by an adult who has purchased a ticket and both children and adult tickets are £18 each.
I hope this answers your query.
Rachael, itison Customer Support, 16:17, 10/08/19
Is the menu offered NUT FREE? Thanks.
09:43, 10/08/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know nut-free options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Rachael, itison Customer Support, 10:09, 12/08/19
My daughter has a milk and nut allergy can this be accommodated?
Gemma, 17:08, 10/08/19
Hi Gemma,
Thanks for getting in touch!
I'm happy to let you know your daughter's allergies can be accommodated. Just let the venue know your requirements when you make your booking.
I hope this helps!
Rachael, itison Customer Support, 10:11, 12/08/19
Hi, I am trying to buy tickets for this event on 22nd December and have 1 infant in our group however the infant tickets are showing as sold out even though they are free, is this correct? Thanks
Nicola, 12:03, 11/08/19
Hi Nicola,
Thanks for getting in touch!
I'm afraid infant tickets have now sold out on Sunday 22nd December and we're unable to sell any more infant tickets on this date right now.
I hope this answers your question though.
Rachael, itison Customer Support, 10:14, 12/08/19
I have bought 3 child tickets for £18 each. Will this let in 2 adults and one child as the tickets are same price for adult and child??
10:38, 19/08/19
Hi there,
Thanks for getting in touch.
I'm afraid the children's tickets wouldn't allow an adult to enter but if you can send an email to the email address that's on your voucher and let them know you have purchased 3 children's tickets accidentally, they will be able to get that sorted for you.
I hope this helps!
Jen, itison Customer Support, 10:56, 19/08/19
If I buy one child ticket ? Can both parents still come but wait ? She’s 8 years old or do I need to buy an adult & child ticket of course I don’t want to be meeting Santa myself ? It was more just for my daughter ?
Danielle, 10:25, 11/09/19
Hi Danielle,
Thanks for getting in touch!
I can confirm all children and infants must be accompanied by an adult who has purchased a ticket.
I hope this helps!
Rachael, itison Customer Support, 10:27, 11/09/19
Hi. I have booked 2 adults and 1 child for Sunday 22nd December and have just realised I have something else on that day. Would it be possible to change tickets to the Sunday 8th December please or refund me and I will buy again. Many thanks. Kind regards. Ashley Wallace.
ash, 18:27, 17/09/19
Hi Ashley,
Thanks for getting in touch!
I'm afraid event tickets are non-refundable and non-exchangeable but if you can contact us directly by either calling 0141 223 8843 or drop us a line at support@itison.com and we'll see if anything can be done here.
I hope this helps in the meantime.
Jen, itison Customer Support, 09:32, 18/09/19