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Crieff Hydro Hotel Santa's Grotto experience

Crieff Hydro, Strathearn House, Ferntower Road, Crieff, PH7 3LQ

SOLD OUT
Crieff Hydro Hotel Santa's Grotto experience Crieff Hydro Hotel Santa's Grotto experience Crieff Hydro Hotel Santa's Grotto experience Crieff Hydro Hotel Santa's Grotto experience Crieff Hydro Hotel Santa's Grotto experience
£18
  • tickets sold
SPOTLIGHT

Wednesday 6th December 2023

Starts at 12:00, 13:00, 14:00, 15:00, and 16:00

Supporting Supporting itison us

This deal is part of itison us which helps support brilliant local charities.

Santa's Grotto experience for one child & up to 2 adults at Crieff Hydro Hotel; experience the magic of Christmas with your little one as you sing-along with the elves, find a present under the tree and of course snap a pic with the man himself

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Questions and answers

How long does the Santa experience take? Would we make ice skating on site an hour later?

kerry, 10:45, 13/09/23

Hi Kerry,

Thanks for getting in touch!

I'm happy to confirm the duration of the Santa's Grotto experience is approximately 20 minutes.

Please arrive at the ballroom 15mins before your time slot to receive your entry wristband. Please note latecomers may not get the full session.

I hope this helps!

Lucy, itison Customer Support, 11:11, 13/09/23

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Hi,
How come Santa is starting after winter wonderland? We are there on the 1st weekend in December and disappointed the kids will now miss out on Santa! :( The reason we book every year!

Thanks.

Dan, 07:46, 14/09/23

Hi Dan,

Thanks for getting in touch although I'm sorry for the disappointment caused here.

If it helps at all I'm happy to let you know Ice Skating, Reindeer, Food Stalls and Fairground Attractions are all running on the 1st December so I do hope you'll still be able to enjoy some festive activities this year.

For more information on this year's attraction scheduling you're welcome to contact Crieff Hydro directly and they'll be happy to discuss this further.

I hope this helps in the meantime!

Hannah, itison Customer Support, 09:45, 14/09/23

Hi Dan, Have you contacted the hotel regarding this? We’re in exactly the same position and have been left really disappointed with the hotels handling of this issue.

18:04, 15/09/23

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I have two children would that be an option in the dea

09:36, 15/09/23

Hi there,

Thanks for getting in touch.

I'm afraid there is no purchase option for two children. I can confirm you will need to purchase separate tickets for multiple children.

I hope this answers your question though,

Lucy, itison Customer Support, 09:50, 15/09/23

If we have two kids and buy two tickets could they go in to see Santa together? Or do the kids have to go in separately?

Robin, 19:01, 19/10/23

Hi Robin,

Thanks for getting in touch!

I can confirm if you purchase 2 tickets for the same time slot both your children will be able to see Santa together.

I hope this helps!

Hannah, itison Customer Support, 08:51, 20/10/23

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Hi,

Do you have any plans to extend the event to include the first weekend in December? We had booked a stay at the hotel for beginning of December and have been left disappointed that Santa will not be there when we visit. We contacted the hotel directly but got a response basically saying it was Itison that had caused the problems and not their doing. The suggested contacting you directly to ask about any possible extensions?

18:03, 15/09/23

Hi there,

Thanks for getting in touch although I'm sorry for the disappointment caused here.

If it helps at all I'm happy to let you know Ice Skating, Reindeer, Food Stalls and Fairground Attractions are all running on the 1st December so I do hope you'll still be able to enjoy some festive activities this year.

For more information on this year's attraction scheduling you're welcome to contact Crieff Hydro directly and they'll be happy to discuss this further as I'm afraid we're unable to extend this event and dates are all agreed prior to the on sale date.

I hope this helps in the meantime!

Rachael, itison Customer Support, 10:35, 16/09/23

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Hey , do we need pay for a baby? He will only be 5 months or can we just being him along with his sister ?

Karen, 20:28, 24/09/23

Hi Karen,

Thanks for getting in touch!

I can confirm there is no cheaper price for babies. All children and babies must have a ticket.

I hope this helps!

Lucy, itison Customer Support, 09:15, 25/09/23

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Hi. We are arriving on 15th and that is only date available. What time is Santa available from.
Thanks
Marlene

Marlene, 17:15, 01/10/23

Hi Marlene,

Thanks for getting in touch!

I can confirm Santa's Grotto experience timeslots run from 10:00am - 5:00pm from Wednesday 6th December until Saturday 23rd December.

You'll be able to view the remaining time slot sand dates for tickets by clicking the green 'Buy Now' button.

I hope this helps!

Hannah, itison Customer Support, 08:16, 02/10/23

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Does this ticket also give the kids access to the reindeers etc?

Robin, 19:01, 19/10/23

Hi Robin,

Thanks for getting in touch.

I can confirm the Reindeer Experience tickets are sold separately and can be viewed and purchased by heading to: https://www.itison.com/Glasgow/events/crieff-hydro-hotel-reindeer-experience-2

I hope this helps!

Hannah, itison Customer Support, 08:53, 20/10/23

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Hi, I have booked for the reindeer experience for Monday 11th December, I had planned to book for the Santas grotto for the same date but no option for the 11th. Is the Santas grotto there on the 11th with the chance of arranging and waiting for a lot on date of not going to cancel the reindeer’s as it’s not worth it

11:34, 09/12/23

Hi there,

Thanks for getting in touch.

I'm afraid we're not selling tickets for Santa's Grotto on Monday 11th December.

I'm sorry for the disappointment, but hope this answers your question.

Fiona, itison Customer Support, 08:12, 10/12/23

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Hi, I never picked up photos from Santa's grotto at crieff hydro today. Can I still get them?
Thanks

17:02, 10/12/23

Hi there,

Thanks for getting in touch.

To enquire about the collection of photographs taken on-site, please contact Crieff Hydro directly and they'll be happy to lend a hand here.

I hope this helps in the meantime!

Hannah, itison Customer Support, 08:17, 11/12/23

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

Voucher acts as ticket. To arrange your child's gift complete the form on your voucher at least 7 days before your chosen slot. 

Please note photos of your timeslot will be sent to you via link, upon request. 

Duration: approx. 20mins. Please arrive at the ballroom 15mins before your time slot to receive your entry wristband. Please note latecomers may not get the full session.

Multiple purchases permitted.

Suitable for all ages. Please note there is no cheaper price for babies.

Max two accompanying adults permitted per ticket.

Please note cameras are not permitted. 

Standing event.

Wheelchair access available.

You can use your paperless ticket from your itison account on any mobile device. Printed vouchers are also accepted.

Ticket is non-refundable unless event is cancelled.

Ticket is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.