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Was wondering if children are allowed,
Patricia, 15:34, 22/05/20
Hi Patricia,
Thanks for getting in touch!
I can confirm this event is for over 18s only.
I hope this answers your query though!
Rachael, itison Customer Support, 16:16, 22/05/20
Is this deal £99 per couple or per person
Thanks
20:28, 26/06/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know this deal is valid for an overnight stay for two people.
I hope this helps!
Gillian, itison Customer Support, 08:14, 29/06/20
I am wanting to purchase this as a gift, what if the date I choose doesn’t suit, can it be changed? Thanks
Ashleigh, 23:52, 07/07/20
Hi Ashleigh,
Thanks for getting in touch.
I'm afraid tickets are non-refundable or exchangeable unless the event is cancelled.
I hope this answers your question though.
Rachael, itison Customer Support, 09:47, 08/07/20
If it’s not cancelled and does not take place are you refunding?
Cause this looks like the scenario?
20:30, 30/07/20
Hi there,
Thanks for getting in touch.
I can confirm refunds will be available if the event is cancelled.
I hope this answers your question.
Courtney, itison Customer Support, 09:20, 31/07/20
Why are you selling these vouchers when the hotel does not answer the phone or email.
I have requested a refund on both of my vouchers.
Appalling service, I hope you will refund both?
20:26, 30/07/20
Hi there,
Thanks for getting in touch.
Most venues are now reopening but please bear with them as they adapt to the current circumstances. It may be better to email rather than call, and replies may take a little longer than usual but they will get back to you asap.
Tickets are non-refundable unless the event is cancelled, but our Customer Support team will get back to you asap to lend a hand.
I hope this helps.
Courtney, itison Customer Support, 09:19, 31/07/20
Hi I'm looking to book this event but I'm wondering because of covid will it still be going ahead?and if not will I get a refund...thankyou x
Diane, 02:03, 06/09/20
Hi Diane,
Thanks for getting in touch.
I can confirm credit will be available if the event is cancelled. You can view more on our Covid-19 guarantee by visiting https://www.itison.com/pages/guarantee.
I hope this answers your question.
Courtney, itison Customer Support, 09:41, 07/09/20