10 Hill Place, EH8 9DS
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Can I use this on 23 December this year
15:24, 11/12/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is valid from Thur 7 Jan 2021, so can't be used in December 2020.
I hope this answers your question, though.
Courtney, itison Customer Support, 16:05, 11/12/20
Hi, my mother booked myself and my partner this deal. We have booked the hotel for 8th January but will not be allowed to go now. I emailed the hotel to change dates and they have said I need to contact you to change. Our booking is under Gillian gemmell. Can we change our date please
Gillian, 09:36, 20/12/20
Hi Gillian,
Thanks for getting in touch!
I've replied to you directly by email, and I hope to hear back from you soon.
I hope this helps in the meantime!
Wallis, itison Customer Support, 09:42, 21/12/20
Is there parking at this hotel
17:01, 03/02/21
Hi there,
Thanks for getting in touch!
For information about parking, please contact Ten Hill Place Hotel directly on 0131 662 2080 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:17, 04/02/21
One night is £99 how much is it for two nights
Sandra, 07:08, 18/02/21
Hi Sandra,
Thanks for getting in touch!
Our voucher for a 2 night stay on this feature is £189.
I hope this helps!
Gillian, itison Customer Support, 09:35, 18/02/21
Any chance there’s any more of these deals??
13:33, 28/02/21
Hi there,
Thanks for getting in touch!
I'm afraid option one has sold out but option two, for the 2 night stay is still available and you can view it by clicking the green Buy Now button.
I hope this helps answer your question.
Jen, itison Customer Support, 09:55, 01/03/21
I intend to use the voucher in June.
In case ( for any reason, particularly the covid restrictions) I have to cancel. Can I check if I could have a refund or it only Itison credit.
Regards
14:38, 08/03/21
Hi there,
Thanks for getting in touch!
I can confirm our Covid-19 Guarantee covers you if
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You'll then receive credit for the value of your voucher to use over the next 12 months. You can view more on this by visiting https://www.itison.com/guarantee.
I hope this helps!
Courtney, itison Customer Support, 14:51, 08/03/21
Is the dinner spend per person
13:25, 13/03/21
Hi there,
Thanks for getting in touch.
I can confirm this includes a £30 per person dinner spend on the a la carte menu; subject to change. Vegetarian, vegan, gluten / wheat / dairy free options are available. Please advise hotel when booking. Max of 2 vouchers per table. Please note voucher spend must be used in full, no change will be given. 2 night stay: Dinner is on the first night only.
I hope this helps.
Rachael, itison Customer Support, 13:53, 13/03/21
Hi was looking to get this for my partners 30th birthday, would like to know if there is parking available?
Stephanie, 08:53, 18/03/21
Hi Stephanie,
Thanks for getting in touch!
For information about parking, please contact Ten Hill Place Hotel directly on 0131 662 2080 and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 08:57, 18/03/21
Hi there do you have parking facilities ??
Garry, 00:58, 01/04/21
Hi Garry,
Thanks for getting in touch!
For information about parking, please contact Ten Hill Place Hotel directly on 0131 662 2080 and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:33, 01/04/21
There isn’t availability for the dates I need. Will you refund the cost via a voucher?
Thanks
Anne, 19:13, 06/04/21
Hi Anne,
Thanks for getting in touch.
If you need help with a voucher you've already ordered, just drop us a line at support@itison.com directly and we'll do our best to lend a hand!
Gillian, itison Customer Support, 09:28, 07/04/21
Hi I am finding it difficult to book this 2 night special . Can I do this directly through the hotel using paypal ?
22:15, 10/04/21
Hi there,
Thanks for getting in touch!
I'm really sorry you're having trouble, but I'm afraid this deal can only be ordered through our website. If you still need help though, you're welcome to drop us a line at support@itison.com and we'll be happy to lend a hand!
Gillian, itison Customer Support, 09:28, 12/04/21
If I were to purchase this voucher, how do I go about things regarding booking my date?
Caitlin, 14:40, 11/04/21
Hi Caitlin,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher, by following the instructions in the How to Book section.
I hope this helps!
Gillian, itison Customer Support, 09:27, 12/04/21
Is there parking nearby?
19:57, 21/04/21
Hi there,
Thanks for getting in touch!
For information about parking, please contact Ten Hill Place Hotel directly on 0131 662 2080 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:17, 22/04/21
How do you book with the hotel? Do you just phone them after buying the voucher
20:20, 04/05/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:42, 05/05/21
Hi I’m wondering if there is any availability for 12th November 2021 to book
Lisa, 21:49, 04/05/21
Hi Lisa,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 09:44, 05/05/21
Hi can I still buy this when can I use as it runs out in July
16:17, 07/05/21
Hi there,
Thanks for getting in touch!
I'm happy to confirm this deal is still available to buy and vouchers are valid until Wed 30 Jun 2021.
I hope this helps!
Courtney, itison Customer Support, 16:30, 07/05/21
Can you change booking dates once they have been booked
11:46, 09/05/21
Hi there,
Thanks for getting in touch!
I can confirm you risk forfeiting your voucher if you cancel within 24 hours of your booking but to change your booking, please drop us a line directly at support@itison.com and we'll do our best to advise.
I hope this helps!
Jen, itison Customer Support, 10:19, 10/05/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 26 Apr 2021 until Wed 30 Jun 2021, 7 days; subject to availability.
Excludes 25-26 Jun 2021.
Option 1: A supplementary charge of £20 is required for Saturday stays; payable directly to hotel.
Voucher must be booked by Wed 16 Jun 2021 (we don’t want you to miss out!).
Online bookings only.
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, late check-out 2pm.
Stay in a superior double/twin room.
Rooms can be upgraded to a skyline junior suite for a supplementary charge of £100 per room per night; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes a £30pp dinner spend on the a la carte menu; subject to change. Vegetarian, vegan, gluten / wheat / dairy free options are available. Please advise hotel when booking. Max of 2 vouchers per table. Please note voucher spend must be used in full, no change will be given. 2 night stay: Dinner is on the first night only.
Includes a bottle of Prosecco in the room on arrival; alcohol cannot be replaced with a soft drink.
Option 2: Includes chocolates in the room on arrival.
Members will receive 20% off any drinks purchased during their stay.
Max of 1 child permitted when sleeping on a rollaway bed or a cot. The age of child should be stated at the time of booking, along with a request for a bed/cot. For families with more than 1 child, a second room is required, charged at the normal rate. 0-5yrs stay free of charge on a B&B basis, ages 6-11yrs required a supplement of £8.50 per child and children up to 12yrs may order lunch/dinner and benefit from a 50% discount off the menu price when dining with at least 1 full paying adult. This only applies to children staying in the hotel. Children over 12yrs are classed as young adults and would pay the normal full price for meals as taken.
No pets permitted.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.