Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can you confirm if the vouchers are valid until the 20th or the 30th April please? The information in the ‘Small print’ section is conflicting. Thanks.
15:04, 22/01/19
Hi there,
Thanks for getting in touch, though I'm sorry for any confusion caused.
I can confirm this voucher is valid until Saturday 20th April 2019, and we've had our terms updated accordingly.
I hope this answers your query.
Ruth, itison Customer Support, 16:08, 22/01/19
Is it possible to extend 2 night DBB by 1 night by adding 1 night DBB ? Also would like particular dates in April as it is for a birthday. If hotel cannot give me the dates can I cancel the vouchers?
Doreen, 10:53, 04/02/19
Hi Doreen,
Thanks for getting in touch!
I'm happy to confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
If your preferred dates aren't available please email support@itison.com within 14 days of purchase for a full refund.
I hope this helps!
Courtney, itison Customer Support, 11:08, 04/02/19
Can you tell me what dates are available in February please
11:36, 04/02/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Loch Melfort Hotel directly on 01852 200 233 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 11:47, 04/02/19
Is it available for 2 people on the 1 st of March
Sandra, 10:22, 01/03/19
Hi Sandra,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Loch Melfort Hotel directly on 01852 200 233 and they'll be happy to discuss.
I hope this helps!
Ruth, itison Customer Support, 10:25, 01/03/19