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If hotel closes due to Covid restrictions is voucher refundable?
07:55, 14/05/21
If hotel closes due to coronavirus is voucher redeemable?
07:57, 14/05/21
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit by heading to https://help.itison.com/hc/en-gb/articles/360014111319.
I hope this helps!
Wallis, itison Customer Support, 08:56, 14/05/21
Hi there, would we be able to add an extra person onto the deal, so 3 adults for 2 nights in the 1 room for the weekend of 28th may? Xx thank you xx
08:41, 17/05/21
Hi there,
Thanks for getting in touch!
I'm afraid this deal has sold out and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Wallis, itison Customer Support, 08:48, 17/05/21
Hi is there anyway you can check the availability for the deal? I know the period between May and September will be busy. So would be concerned purchased the voucher then could not use it.
Thank you.
marie, 16:37, 26/05/21
Hi Marie,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Loch Melfort Hotel directly on 01852 200 233 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 16:43, 26/05/21
Why is this still on the site when it’s sold out. I would love to purchase this but it’s there then when you hit it’s sold out which seems unfair.
If it’s sold out surely it’s not available therefore taken off the site.
13:09, 05/06/21
Hi there,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Jen, itison Customer Support, 09:49, 07/06/21