Luss, G83 8PA
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Hello, the dates appear to be wrong on this deal - could you check? Advance booking required. Option 1 voucher must be booked by Wed 22 Nov 2017 and option 2 voucher by Thu 28 Feb 2018 (we don’t want you to miss out!)
Sharon, 08:50, 11/09/18
Hi Sharon,
Thanks for getting in touch, though I'm sorry for any confusion.
I can let you know our option 1 voucher must be booked by Wednesday 22nnd November 2018 and option 2 vouchers by Thursday 28th February 2019, and we've had our deal updated accordingly.
I hope this helps!
Ruth, itison Customer Support, 09:31, 11/09/18
Can a supplement be paid to use this on a Saturday?
08:56, 11/09/18
Hi there,
Thanks for getting in touch!
I'm afraid this deal excludes all Saturdays, so a Saturday night stay couldn't be booked using our voucher even for a supplementary charge.
I hope this answers your query.
Ruth, itison Customer Support, 09:30, 11/09/18
Is Friday 28 Dec free?
Margaret, 10:08, 11/09/18
Hi Margaret,
Thanks for getting in touch!
I'm afraid option 1 voucher is valid from Monday 1st October 2018 until Sunday 23 December 2018 and option 2 voucher is valid from Sunday 6th January 2019 until Sunday 31st March 2019, so this deal couldn't be used for a stay on the 28th December.
I hope this answers your query.
Ruth, itison Customer Support, 10:13, 11/09/18
Hi there I was just wondering if this hotel had disability accessible rooms? and if so are they included with the voucher?
Jenna, 18:19, 11/09/18
Hi Jenna,
Thanks for getting in touch!
I'm happy to let you know there are accessible rooms at the hotel, and you can book one of these; subject to availability. Just let the hotel know your requirements when booking and they'll be happy to help.
Enjoy your stay!
Ruth, itison Customer Support, 08:54, 12/09/18
Bought this voucher last night how do I go about booking , didn't get that option to book when buying, would like to book for the 13th Nov please partners 60th birthday.
Elizabeth, 20:27, 11/09/18
Hi Liz,
Thanks for getting in touch!
I'm happy to let you know bookings can be made online using the link in the How To Book section of your voucher.
I hope this helps!
Ruth, itison Customer Support, 08:59, 12/09/18
Is dogs allowed?
Margaret, 22:58, 11/09/18
Hi Margaret,
Thanks for getting in touch!
I'm happy to let you know a maximum of 1 pet is permitted at a supplementary charge of £25 per room per night (Munro and Graham rooms only); payable directly to the hotel.
I hope this helps!
Ruth, itison Customer Support, 09:02, 12/09/18
Dose the hotel do spa treatments
Annmarietaggart, 09:47, 12/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know the hotel does have leisure facilities including a swimming pool, jacuzzi, sauna, steam room and laconium however, they don't offer treatments I'm afraid.
I hope this answers your query.
Ruth, itison Customer Support, 10:25, 12/09/18
Hi we would like to stay on Monday the 24th Sept 18 for BDD but anniversary is the 25th so can we buy another voucher for the Tuesday for the same price leaving on Wednesday 26th ?
Thank you in advance
Mrs C Boyle
Catherine, 07:09, 13/09/18
Hi Mrs Boyle,
Thanks for getting in touch!
I'm afraid this offer is only valid form Monday 1st October, so couldn't be used for a stay before this.
I hope this answers your query.
Ruth, itison Customer Support, 08:51, 13/09/18
Is this deal 139 pounds for 2 people or per person ?
Denise, 07:16, 13/09/18
Hi Denise,
Thanks for getting in touch!
I'm happy to let you know this deal is £139 for an overnight stay for two people and includes a 3 course dinner in Colquhoun's Restaurant, full Scottish breakfast and leisure access.
I hope this helps!
Ruth, itison Customer Support, 08:52, 13/09/18
It’s 2 rooms available on Sunday 23rd September?
08:27, 13/09/18
Hi there,
Thanks for getting in touch!
I'm afraid this offer is only valid from Monday 1st October, so couldn't be used for a stay before this.
I hope this answers your query.
Ruth, itison Customer Support, 08:59, 13/09/18
When does this deal end
Denise, 09:56, 13/09/18
Hi Denise,
Thanks for getting in touch!
This deal should be available to buy for the rest of the week, provided it doesn't sell out before then.
I hope this helps!
Ruth, itison Customer Support, 10:32, 13/09/18
Hi, is November 28th free for a room where I can book an additional adult?
Fiona, 11:27, 13/09/18
Hi Fiona,
Thanks for getting in touch!
If you'd like to discuss specific availability and the possibility of adding a third adult to your booking - including the cost involved - you're welcome to give Lodge on Loch Lomond a wee call on 01436 860201 and they'll be happy to advise further.
I hope this helps!
Ruth, itison Customer Support, 11:30, 13/09/18
how can i book the actual dates I want to stay before buying.
16:27, 13/09/18
Hi there,
Thanks for getting in touch!
I'm afraid there isn't a way to select dates as part of buying your voucher, but you'll be able to check availability and book online straight after you place your order.
If you find you can't book a suitable date, just let us know within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 16:31, 13/09/18
if I were to upgrade and book the deluxe Corbett room isn’t the 3 course meal and breakfast still included in the voucher?
Kaitlin, 22:04, 13/09/18
Hi there,
Thanks for getting in touch!
Any upgrade you opt for will be in addition to your voucher, so I'm happy to confirm you'll still receive the 3 course dinner in Colquhoun's Restaurant, full Scottish breakfast and leisure access.
I hope this helps!
Gillian, itison Customer Support, 09:18, 14/09/18
Hello, would there be a supplement for us to bring our 10 month old, we have our own travel cot for her
Michelle, 09:36, 15/09/18
Hi Michelle,
Thanks for getting in touch!
I'm happy to let you know Munro rooms can accommodate a maximum of 1 child and under 10’s stay free of charge.
I hope this helps!
Ruth, itison Customer Support, 10:28, 16/09/18
Is there availability for Sunday 23rd September for a twin/double room?
13:00, 16/09/18
Hi there,
Thanks for getting in touch!
I'm afraid this offer is only valid form Monday 1st October, so couldn't be used for a stay before this.
I hope this answers your query.
Ruth, itison Customer Support, 13:32, 16/09/18
I would like to book for Monday 5th Nov 2018 i have an Itison voicher
Sandra, 18:53, 16/09/18
Hi Sandra,
Thanks for getting in touch.
I can confirm all booking instructions are printed on your voucher with a direct link to book online.
if you need any further help just give our customer support team a wee ring on 0141 223 8843 or send your query to support@itison.com and we'll be happy to talk you through it.
I hope this answers your query.
Rachael, itison Customer Support, 08:12, 17/09/18
Hi
I'd like to book this for Sunday night 30 September as a surprise for my wife's birthday which is on the 1st of October.
Would this be possible?
Alan
ALAN, 09:02, 19/09/18
Hi Alan,
Thanks for getting in touch!
I'm afraid this offer is only valid from Monday 1st October, so couldn't be used for a stay before this.
I hope this answers your query.
Ruth, itison Customer Support, 09:26, 19/09/18
I booked a overnight stay as a gift for my daughter and her husband ,I could not remember their e mail address .I have now got it ,can I now add it ?
16:11, 19/09/18
I booked an overnight stay for my daughter and her husband . I could not remember their e mail address. I now have it can I add it now ?
16:16, 19/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know you can gift a voucher by email at any time by popping over to https://www.itison.com/my/complete_orders
I hope this helps!
Ruth, itison Customer Support, 16:21, 19/09/18
Hi I’m looking to see if I could book this deal for two nights?
Thanks
Lisa, 15:33, 23/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple voucher purchases are permitted and multiple vouchers can be used on consecutive nights.
I hope this helps!
Courtney, itison Customer Support, 16:02, 23/09/18
Can you add extra days on and pay for it ?
21:06, 24/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know your stay can be extended by a night for a supplementary charge. For more details on this and the cost involved, your welcome to contact the hotel directly and they'll be happy to advise.
I hope this helps!
Ruth, itison Customer Support, 09:02, 25/09/18
Bought 2 vouchers and booked in for 2 consecutive nights (booked both nights under the one voucher) does this mean both vouchers are used and we'll get dinner both days? (Hopefully!!!)
20:26, 25/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know each voucher is valid for an overnight stay for two and a 3 course dinner in Colquhoun's Restaurant, so if you're using 2 vouchers consecutively you'll get dinner both nights.
Enjoy your stay!
Ruth, itison Customer Support, 09:02, 26/09/18
Hi,
Thanks very much for response.
I think I've actually added both dates under the one voucher. Looks like I should've entered one day under one voucher and the following day under the other voucher code?? but I don't know how to change this?
Thanks x
10:39, 26/09/18
Hi there,
Thanks for getting back int ouch!
I'm sorry you're having trouble with your reservation. If you'd like to drop us a line on support@itison.com we'll be happy to look into this for you.
I hope this helps in the meantime!
Ruth, itison Customer Support, 11:03, 26/09/18
How much would i be for the same package on a Saturday?
Angela, 14:29, 26/09/18
Hi Angela,
Thanks for getting in touch.
Sorry, this offer does not include Saturdays - should you wish to stay on a Saturday you're welcome to discuss this directly with Lodge on Loch Lomond & they'll be happy to advise of their rates and availability at that point.
I hope this helps!
Jenny, itison Customer Support, 14:46, 26/09/18
Hi can we buy 2 as it would be for 4 people, 2 adults 2 children? Can you book 2 nights?
15:11, 30/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this deal is based on 2 people sharing and multiple voucher purchases are permitted so you're welcome to buy 2 vouchers for a family of 4.
Your stay can be extended by a night for a supplementary charge. To discuss the possibility of this and the cost involved you're welcome to give the hotel a wee call and they'll be happy to advise further.
I hope this helps!
Ruth, itison Customer Support, 09:02, 01/10/18
Is an early check-in available and how much would it be?
Angela, 22:05, 09/10/18
Hi Angela,
Thanks for getting in touch!
This particular deal doesn't include an early check-in, but if you'd like to discuss the possibility of adding this and the cost involved you're welcome to give the hotel a wee call and they'll be happy to advise further.
I hope this helps!
Ruth, itison Customer Support, 08:02, 10/10/18
I would like to upgrade to a loch view for 2 ,I can't see that option when trying to book for option 2 regards Alan Scott
Alan, 19:41, 09/11/18
Hi Alan,
Thanks for getting in touch!
You can upgrade your room, subject to availability, when you make your reservation with the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:39, 10/11/18
Hi is there rooms with hot tubs available thanks
Mairi, 17:57, 25/11/18
Hi Mairi,
Thanks for getting in touch!
I can confirm this deal is valid for double and twin classic Graham or Executive Munro rooms. Rooms can be upgraded to a deluxe Corbett room for a supplementary charge of £30 per night; payable directly to the hotel. I can confirm these rooms don't include hot tubs.
I hope this answers your question.
Rachael, itison Customer Support, 09:10, 26/11/18
Is Sunday 31st March available? Thanks
Claire, 20:15, 26/11/18
Hi Claire,
Thanks for getting in touch!
I can confirm voucher option 2 is valid from Sunday 6th January 2019 until Sunday 31st March 2019, Sunday - Friday; subject to availability. Excludes Saturdays and 11th–14th February 2019.
I'm afraid there isn't a way to select dates as part of buying your voucher, but you'll be able to check availability and book online straight after you place your order.
If you find you can't book a suitable date, just let us know within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:37, 27/11/18
This may seem daft but can I book this with debit card? Every time I try it says declined?? There is more than enough available
Thanks
Christopher, 01:16, 08/12/18
Hi Christopher,
Thanks for getting in touch!
We accept all major UK credit/debit cards, but I'm sorry to hear you've had trouble making an order.
Please email support@itison.com from your registered email address and we'll be happy to look into this further for you.
Courtney, itison Customer Support, 09:47, 09/12/18
Hi there,
Are there any dog friendly rooms with this deal?
Cheers
Jenna, 17:17, 10/12/18
Hi Jenna,
Thanks for getting in touch!
I'm happy to let you know a maximum of 1 pet is permitted at a supplementary charge of £25 per room per night (Munro and Graham rooms only); payable directly to the hotel.
I hope this helps!
Ruth, itison Customer Support, 17:29, 10/12/18
I would like to buy as a gift for someone is this possible?
Margaret, 00:07, 11/12/18
Hi Margaret,
Thanks for getting in touch!
I'm happy to let you know you can gift this voucher - for info on how to do so, just head to http://help.itison.com/customer/en_gb/portal/articles/358892-can-i-buy-a-voucher-as-a-gift-.
I hope this helps!
Gillian, itison Customer Support, 09:37, 11/12/18
Can option 1 still be bought and used? Looking to have a night away next week and wondered if we could use this option?
Darren, 13:51, 11/12/18
Hi Darren,
Thanks for getting in touch!
I'm happy to let you know the "OCT - DEC 2018" voucher option is still available to buy.
I hope this helps!
Gillian, itison Customer Support, 14:14, 11/12/18
Hi there, id like to book option 1 however I’m not sure of the dates that would be left seeing as there’s not much time left to use. Is there anyone that can assist me with checking dates or can I ring the hotel ?
14:22, 12/12/18
Hi there,
Thanks for getting in touch!
I'm afraid you can't check availability pre-purchase on this one, but can check availability and book online straight after you place your order.
If you find you can't book a suitable date, just let us know within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 15:45, 12/12/18
Hi, is there a supplement I could pay for an extra night? Both nights would be mid-week in February some time (obvs not Valentine's Day). Thanks, Emma
Emma, 00:39, 14/12/18
Hi Emma,
Thanks for getting in touch!
I'm happy to let you know multiple voucher purchases are permitted and can be used on consecutive nights.
I hope this helps!
Courtney, itison Customer Support, 09:14, 14/12/18
Hi there I’m looking to book this for a Friday, what Fridays have you got?
22:34, 25/12/18
Hi there,
Thanks for getting in touch!
If you'd like to discuss availability prior to purchase you're welcome to contact Lodge on Loch Lomond directly, on 01436 860201, and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 09:36, 27/12/18
Hi
Can 2 adults, 4yr old&7 yr old (sofa bed) & 3 mth old(travel cot) sleep in the one room. Still feeding baby so unable to have a kids free night.
Fiona, 10:12, 03/01/19
Hi Fiona,
Thanks for getting in touch.
I'm happy to let you know rooms can be upgraded to deluxe Corbett room for a supplementary charge of £30 per room per night (accommodates 2 adults and up to 2 children) and cots are available. Dinner will be charged as taken in the restaurant. There is an additional £30pp for children over 10/additional guests within the room.
I hope this answers your query.
Rachael, itison Customer Support, 11:58, 03/01/19
Hi I bought this as a gift but the recipients are unable to use due to other commitments. Are you able to refund?
Many thanks
17:35, 05/01/19
Hi there,
Thanks for getting in touch!
If you need help with an existing order, please get in touch with us at support@itison.com directly and we'll be happy to take a look!
Gillian, itison Customer Support, 08:59, 06/01/19
Hi , is it this deal available for the month of March aswell ? Sami
10:05, 13/01/19
Hi Sami,
Thanks for getting in touch!
I'm happy to let you know voucher option 2 can be used until Sunday 31st March 2019, Sunday to Friday, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 10:46, 13/01/19
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Overnight stay for two, 3 course dinner in Colquhoun's Restaurant, full Scottish breakfast and leisure access
Choice of dates:
- Oct - Dec 2018
- Jan - Mar 2019
Option 1 voucher is valid from Mon 1 Oct 2018 until Sun 23 Dec 2018, Sun - Fri; subject to availability. Excludes Saturdays and 12 - 20 Oct, 14 Dec 2018.
Option 2 voucher is valid from Sun 6 Jan 2019 until Sun 31 Mar 2019, Sun - Fri; subject to availability. Excludes Saturdays and 11 – 14 Feb 2019.
A supplementary charge of £40 per room is required for Friday stays; payable directly to hotel.
Advance booking required. Option 1 voucher must be booked by Wed 22 Nov 2018 and option 2 voucher by Thu 28 Feb 2019 (we don’t want you to miss out!)
Online bookings only; please note the online booking module will request a credit card to guarantee booking - no charges will be made to the card.
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted; multiple vouchers can be used on consecutive nights.
Check-in 3pm, check-out 11am.
Double and twin classic Graham or Executive Munro rooms available.
Rooms can be upgraded to a deluxe Corbett room for a supplementary charge of £30 per night; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes 3 course dinner each from the market menu in Colquhoun’s Restaurant; subject to change.
Vegetarian, gluten / wheat free options are available.
Includes access to leisure facilities: swimming pool, jacuzzi, sauna, steam room and laconium.
Free onsite parking available.
Classic Graham rooms can accommodate max of 2 people only.
Munro rooms max of 1 child permitted; under 10’s stay free of charge including breakfast, ages 10+ can be accommodated on a sofa/under bed for £30pp; sofa bed can accommodate 1 adult or 1 child, please discuss directly with hotel. Ages 16+ are classed as adults.
Rooms can be upgraded to deluxe Corbett room for a supplementary charge of £30 per room per night (accommodates 2 adults and up to 2 children) cots are available. Dinner will be charged as taken in restaurant. There is an additional £30pp for children over 10/additional guests within the room.
Max of 1 pet permitted at a supplementary charge of £25 per room per night (Munro and Graham rooms only); payable directly to hotel.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.