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Can you book for two adults and two kids as the four? Thank you
Caroline, 19:03, 30/11/18
Hi Caroline,
Thanks for getting in touch!
I can confirm a max of two children are permitted with voucher option 2 and 3. Ages 10 and under permitted free of charge and paying for all meals as taken. Ages 11 – 16 years require a supplementary charge of £30 per child per night; payable directly to hotel.
I hope this helps!
Rachael, itison Customer Support, 11:07, 02/12/18
Would like to book and was wondering if it’s ok to bring our 9 month old baby with us? Would we just book it as 2 adults? Thanks
22:25, 30/11/18
Hi Caroline,
Thanks for getting in touch!
I can confirm a max of two children are permitted with voucher option 2 and 3. Ages 10 and under permitted free of charge and paying for all meals as taken.
I hope this helps!
Rachael, itison Customer Support, 11:08, 02/12/18
Can you book this for New Year’s Eve?
Sophia, 18:09, 05/12/18
Hi Sophia,
Thanks for getting in touch!
This offer excludes 24 Dec 2018 - 5 Jan 2019 so I'm afraid it can't be used for an overnight stay on the 31st of December 2018.
I hope this helps.
Courtney, itison Customer Support, 07:50, 06/12/18
Can you pay a supplement for a Friday or Saturday?
08:39, 06/12/18
Hi there,
Thanks for getting in touch!
I'm afraid this offer excludes all Fridays and Saturdays, so our voucher can't be used for a stay on these days at all.
I hope this answers your query.
Ruth, itison Customer Support, 10:08, 06/12/18
Will option 1 (the overnight stay for 2 in Travis or Carter Suite) be coming back on soon? Would love this as a Christmas gift for my parents. Thanks
Emma, 12:42, 11/12/18
Hi Emma,
Thanks for getting in touch!
I'm afraid voucher options 1 and 2 are now both sold out and we don't have any further vouchers to issue. I'm sorry for the disappointment this will cause.
We've some great deals in the pipeline, though, so hopefully something else suitable will pop up soon!
Ruth, itison Customer Support, 12:57, 11/12/18