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Hi, what is included into the afternoon tea?
14:40, 11/12/18
Hi there,
Thanks for getting in touch!
The afternoon tea menu is subject to change but will include finger sandwiches, scones with jam and cream and a selection of pastries and cakes.
I hope this helps!
Ruth, itison Customer Support, 14:59, 11/12/18
Hi, is there a gluten free option for the afternoon tea?
Robert, 17:04, 12/12/18
Hi Robert,
Thanks for getting in touch!
I'm happy to let you know a gluten free afternoon tea can be provided - just state this requirement when booking.
I hope this helps!
Gillian, itison Customer Support, 17:12, 12/12/18
Hello!
I have purchased two vouchers for the MacDonald Houston spa day plus afternoon tea. I would like to double check about the charges for the Saturday/Sunday treatments bookings. I have booked two appointments on Saturday the 12th of January but the Spa assistant Nicole has informed me about the additional £25 charge each for the Saturday bookings. I have not found any info in the small print in the voucher and I have called them on Monday as well and was not informed about the extra charge. May I please kindly ask you to clarify this with the spa? It is a little inconvenient for us to add the extra budget for the planned day as we have checked the small print at the time of the purchase.
Thank you in advance for looking into this for me.
Kind regards,
Joanna
10:30, 19/12/18
Hi Joanna,
Thanks for getting in touch.
I can confirm you should now have received an email from itison which answers your query.
If you need any further help regarding your order our customer support team are happy to help at support@itison.com.
Rachael, itison Customer Support, 15:15, 20/12/18
The Saturday bookings are £25 extra charge per person and Friday and Sunday bookings £15.
FYI itisoners :)
15:50, 20/12/18
Hi there,
Thanks for getting in touch!
I can confirm this has now been clarified in the terms of our deal.
Ruth, itison Customer Support, 16:22, 20/12/18
Hi
i just want to confirm if the 55mins treatments will be split equally between the facials and the body massage.
example: 25 mins facials and 30 mins body massage.
Thanks
Kechi
16:18, 07/01/19
Hi Kechi,
Thanks for getting in touch!
The treatment time consists of a 25 min facial, a 25 min massage, and 5 mins to relax and get ready afterwards.
I hope this helps!
Gillian, itison Customer Support, 16:55, 07/01/19
I’d like to come with 2 friends could we do afternoon tea for 3? Would there be enough food?
16:01, 24/01/19
Could we just buy 3 separate vouchers and get an afternoon tea for 1 each?
16:04, 24/01/19
Hi there,
Thanks for getting in touch!
Our vouchers are for one or two people only, but you are welcome to order one of each type to cover three people in total.
I hope this helps!
Gillian, itison Customer Support, 16:04, 24/01/19