How can you still advertise this when they are cancelling your buyers orders due to the machine not working. They will not replace it with anything. They say we can still go for a light lunch and use the facilities,,,,,,,,,,,,,,,,,,,,,,,,,,but the facilities are not great given they are clearly cutting back on heat, so the pool is freezing, and the sauna is cold............ so it's not enjoyable to lounger around in, even the tiled heat beds were cooler than the norm.....................
Michelle, 11:54, 20/10/22
Hi Michelle,
Thanks for getting in touch, although we're sorry to hear that.
If you can email us at support@itison.com with your voucher code, and the name and date of your booking, we'll be happy to pick this up with the team at Macdonald Inchyra Hotel & Spa.
I hope this helps in the meantime.
Wallis, itison Customer Support, 11:58, 20/10/22